Order Finality, Cancellations, and Refund Eligibility
VMFS vending machines are commercial, built-to-order equipment. Because of the customized nature of most machines, strict return and refund policies apply. This document outlines those terms clearly. 1. Custom & Built-to-Order Machines All custom, configured, wrapped, modified, or built-to-order machines...
Official Warranty Scope, Limitations, and Conditions
This document outlines the standard warranty terms applicable to VMFS vending equipment unless otherwise specified in the purchase agreement. Warranty protects against manufacturing defects, not operational misuse or business performance. 1. Warranty Coverage Period Standard warranty coverage begins on the...
How Card Processing Works, and Why AI Machines Have Different Rates
Every cashless vending transaction includes a processing fee. This fee is not set by VMFS. It is determined by: Payment processors Card networks, Visa, Mastercard, and others Technology used Risk category Transaction structure Understanding processing fees protects your margin and...
How Overseas Shipping, Customs, and Compliance Work
International orders require additional planning beyond domestic freight. This guide explains: Shipping structures Customs responsibilities Duties and taxes Electrical compatibility Payment system considerations Support expectations International logistics is a coordinated process, not a simple shipment. 1. Production and Export Preparation...
Shipping Policy & Logistics Overview
Shipping is one of the most misunderstood parts of purchasing commercial vending equipment. This guide explains: How machines are shipped What delivery includes What the customer is responsible for How to prevent damage or delays How international shipping differs This...
How Delivery Works, What to Expect, and How to Prepare
Vending machines are commercial equipment. They are heavy, palletized, and transported via freight carriers, not parcel services. Understanding how shipping works prevents delays, damage claims, and delivery issues. 1. Production vs Shipping Timeline Shipping timeline begins after production is completed....