Política de reembolso
Last updated: January 16, 2026
1. Overview
This Return and Refund Policy explains how returns, refunds, cancellations and our 30-Day Money Back Guarantee work for purchases made on VMFSUSA.com or through the VMFS USA sales team. If this policy and any other page on our website conflict, this policy controls. Where applicable law gives you rights beyond this policy, those rights still apply.
2. 30-Day Money Back Guarantee
We stand behind our standard machines. If you are not satisfied with an eligible machine, you can return it for a refund of the machine price under the terms below.
2.1 When the guarantee starts and ends
- The 30-day guarantee period starts on the date your order is shipped from our facility, as shown on your shipping confirmation email and in your order record. It ends 30 calendar days later.
- To use the guarantee, you must email info@vmfsusa.com with your order number and request a Return Authorization Number (RAN) before the 30-day period ends.
- Once a RAN is issued, the machine must be released to the return carrier within 10 business days. Requests made after the period ends, or machines not shipped within 10 business days of the RAN, fall under our Standard Return Policy (Section 3).
2.2 Eligible machines
- New, standard catalog vending machines purchased directly from VMFS USA, shipped in the configuration listed on the product page.
2.3 Not covered by the guarantee
- Custom machines. Any machine built, modified or configured to your request, including custom wraps, branding, graphics or colors; custom tray, coil, shelf or planogram setups; non-standard dimensions, hardware or payment systems; special-order models not listed as in stock; and any order marked "Custom" or "Built to Order" on the product page, quote or invoice. Custom machines cannot be resold by us and are not returnable (see Section 4).
- Open-box, refurbished, used, clearance or Final Sale machines.
- Parts, accessories and consumables (these follow Section 3).
- Services, including delivery, liftgate, white-glove, installation, setup, VMFS Cloud or other software subscriptions, and payment processing or card reader activation fees.
- Machines purchased under a dealer, distributor, wholesale or written commercial agreement. Those orders follow the terms of that agreement.
2.4 What is refunded
- The machine price you actually paid, after any discounts, promotions or credits.
- No restocking fee is charged on returns approved under the guarantee.
- Not refunded: outbound shipping, freight, liftgate, delivery and installation charges. If your order shipped with free or discounted shipping, the actual outbound freight cost we paid will be deducted from your refund.
- Sales tax is refunded in proportion to the refunded amount, as required by applicable law.
- Return shipping is paid by you. We recommend insuring the return shipment for the full value of the machine.
- Any referral reward or promotional credit issued because of the order will be reversed or deducted.
2.5 Condition requirements
You may unpack, power on, test and trial the machine. To qualify for a full machine refund, the returned machine must:
- Be the same machine we shipped, with a serial number matching our shipping record and an intact, unaltered serial label.
- Be free of damage, including dents, scratches, cracked or broken glass, damaged screens, broken locks and damage to the cabinet, doors, electronics or refrigeration system.
- Be emptied of all products, cleaned, dry and free of food or drink residue, odors and pests.
- Include everything it shipped with: keys, shelves, trays, coils, spirals, cords, manuals, payment hardware and any included accessories.
- Have no modifications, repairs, part swaps, drilling or alterations other than standard installation as described in the manual.
- Have any decals, wraps or signage you added removed without leaving residue or paint damage.
- Not have been exposed to misuse, neglect, fire, flooding, vandalism, or outdoor use for an indoor-rated model.
- Be packed upright, strapped to a pallet, in the original crate or equivalent freight-grade packaging.
2.6 Inspection
- Every machine is function-tested, photographed and serial-recorded before it leaves our facility. That record is used when we inspect your return.
- We will inspect the machine within 5 business days of receiving it and notify you of the result, with photos of any issues found.
- If the machine is damaged, incomplete or does not meet Section 2.5, we will, at your choice: (a) refund the machine price minus the cost of repair or replacement parts and labor, or (b) ship the machine back to you at your expense. If you do not choose within 14 days of our notice, we will proceed with option (a).
- Damage that occurs during return shipping is your responsibility and is handled the same way. Any claim against the return carrier is yours to file.
2.7 Refund timing
- Approved refunds are issued within 30 days of the date we receive the machine, to the original payment method.
- For financed or leased purchases, the refund is sent to the financing provider. Any interest, fees or charges under your financing agreement are governed by that agreement.
2.8 Guarantee protections
- The guarantee is limited to one claim per customer, business or shipping address in any 12-month period.
- Machines returned without a RAN, or sent to an address other than the one in the RAN instructions, may be refused.
- Visible shipping damage must be noted on the delivery receipt and reported under Section 7. It is handled as a transit damage claim, not a guarantee return.
- We may deny a guarantee claim where order or account information is false, where the returned machine is not the machine we shipped, or where there is a pattern of repeated or abusive returns. If a machine other than the one we shipped is returned, it will be sent back at your expense and we may report the matter to the appropriate authorities.
- If you open a payment dispute or chargeback while a guarantee claim is in progress, we will pause the claim and provide our documentation to your payment provider. Refunds are not issued twice for the same order.
3. Standard Return Policy
This section applies after the 30-day guarantee period ends, and to items the guarantee does not cover (other than custom and non-returnable items).
- Time frame: Returns must be requested within 60 days of the delivery date.
- Condition: Items must be unused, not installed, complete and in their original packaging.
- Restocking fee: A restocking fee of 15% of the item price is deducted from the refund. It does not apply to returns caused by our error or a defective product.
- Not refunded: Outbound shipping, freight, delivery and installation charges. Return shipping is paid by you.
- Inspection, condition and damage rules in Sections 2.5 and 2.6 also apply to standard returns.
4. Custom Machines and Non-Returnable Items
- Custom machines, as defined in Section 2.3, cannot be returned or refunded once customization or production has started.
- Also non-returnable: Final Sale items, software or digital products that have been downloaded or activated, and services already performed.
- Manufacturing defects on custom machines are covered by our warranty.
5. Order Cancellations
- Before processing: Orders may be cancelled only before they enter processing. Contact info@vmfsusa.com with your order number as soon as possible.
- Cancellation fee: A cancellation fee of 10% of the total order value applies to all approved cancellations, to cover payment processing and order handling costs. The refund is the order total minus this fee, issued to the original payment method within 10 business days.
- After processing: Orders that have entered processing cannot be cancelled. Once shipped, they fall under Sections 2 and 3.
- Custom orders: Custom orders cannot be cancelled once customization or production has started.
6. How to Return a Machine
- Email info@vmfsusa.com with your order number, the machine serial number and the reason for the return.
- We will issue a Return Authorization Number (RAN) with the return address and packing instructions.
- Pack the machine as described in Section 2.5, mark the RAN on the crate and bill of lading, and ship it with a carrier of your choice.
- Send us the tracking or PRO number once the machine is picked up.
7. Damaged in Transit
- Inspect your shipment at delivery. Note any visible damage on the delivery receipt before signing, take photos, and email info@vmfsusa.com within 48 hours of delivery.
- Keep all packaging until the claim is resolved.
- For damage reported this way, we will arrange repair, replacement or a refund at no additional cost to you.
8. Defective Products
- If a machine or part is defective, contact us at info@vmfsusa.com. Defects are handled under our warranty, and no restocking fee applies to returns caused by our error or a defect.
9. Promotions and Bundles
- If an item was bought as part of a bundle or promotion, all bundled items must be returned for a full refund. If any part is kept, its value will be deducted.
- Free gifts must be returned with the main item, or their value will be deducted from the refund.
10. Refund Processing
- Refunds are issued to the original payment method. Your bank or card issuer may take additional time to post the refund.
- Store credit may be offered as an alternative only if you agree to it.
11. Contact
- Email: info@vmfsusa.com
- Phone: (305) 395-3997
- Address: VMFS USA, 5055 NW 74th Ave Suite 3, Miami, FL 33166