Warranty coverage, in plain words
If a part fails because of a manufacturing defect or normal use during the warranty period, VMFS USA replaces the part. The warranty covers parts only. Labor is not included.
Before any part is sent, our support team checks the problem with you remotely. Many issues are fixed this way, without a part and without a technician.
Replacement parts are stocked in the United States, so a covered part can reach you quickly.
What every VMFS warranty includes
1 year parts coverage
Covered parts are replaced when they fail from a defect or normal use.
Remote diagnostics
Our team finds the cause with you by phone, video or VMFS Cloud.
Parts stocked in the US
Replacement parts ship from our US stock.
Technical support
Help with setup, troubleshooting and software from our US team.
1 Year Parts ·
Extended Options ·
Remote Diagnostics ·
US Parts Stock ·
Choose your coverage
Vending machine warranty options
Choose your coverage when you buy. Pro machines, Seaga machines and the protein shake machine have a fixed 1 year parts term. The product page shows the options for each machine.
1 year standard
Included
Parts coverage for defects and normal use, from the delivery date. Comes with every machine.
2 year extended
$250 at purchase
One more year of parts coverage on eligible machines. Check the product page for the final price.
3 year extended
$400 at purchase
Two more years of parts coverage on eligible machines. Check the product page for the final price.
Coverage details
What the warranty covers, and what it does not
The warranty covers defects in materials and workmanship under normal use.
Covered
- Electrical components
- Motors
- Sensors
- Control boards
- Payment modules supplied by VMFS USA
- Remote diagnostics and technical help
- VMFS Cloud setup help, while your subscription is active
Not covered
- Labor and on site service costs
- Misuse, vandalism or tampering
- An indoor model used outdoors or in a semi outdoor space
- Cosmetic wear such as dents, scratches and faded labels
- Keys, filters, coils and other consumable parts
- Fire, flooding and power surges
- Repairs by anyone VMFS USA did not authorize
From a quick fix to a local technician
How support works
Four levels of help. Most issues are solved in the first two.
Fix it yourself
Modular, hot swappable parts mean many fixes take minutes, with our guides and manuals.
Remote help
Call, email, open a ticket in VMFS Cloud, or ask for a video call with our team.
Parts shipped to you
Covered parts and shipping are free during the warranty, within the continental US.
Local technician
If a repair needs someone on site, we connect you with a technician from our third-party network. Their charges are paid by you.
How to file a warranty claim
Five simple steps. Have your serial number ready.
Step 1
Contact support
Call or email our support team as soon as you notice the problem.
Step 2
Share the details
Send the serial number, purchase date and a short description. Photos or a video help us move faster.
Step 3
Remote diagnostics
We find the cause with you. Many issues are fixed at this step.
Step 4
Replacement part
If a covered part failed, we send the replacement part to you.
Step 5
Hands on help
If the repair needs someone on site, we connect you with a technician from our third-party service network near you. Their charges are paid by you and are not covered by the warranty.
Vending machine maintenance tips
A few simple habits prevent most problems and help protect your warranty coverage:
- Keep indoor machines indoors. Outdoor use of an indoor model voids the warranty.
- Use surge protection. Power surges are not covered.
- Clean on every visit. Wipe the glass, the keypad or screen, and the pickup area.
- Keep the vents clear. Refrigerated machines need air flow to cool well.
- Check the coils when you restock. Remove stuck items and packaging.
- Report problems early. Small issues are faster to fix before they grow.
Why operators choose an extended warranty
Longer protection
Two or three years of parts coverage lowers the risk of repair costs.
Priority claims
Extended warranty customers get priority claim processing and faster part fulfillment.
Cloud support
Full access to VMFS Cloud related support while your subscription is active.
Best for busy sites
A good fit for high traffic locations and operators with several machines.
Vending machine repair after the warranty
Your machine keeps our support after the warranty period ends.
- Paid remote support plans. Help to manage your machines and fix issues with little downtime.
- Replacement parts and upgrade kits. Order certified parts, such as a touchscreen or a payment unit, through our support team.
- VMFS Cloud. Remote monitoring of sales, stock and alerts, while your VMFS Cloud subscription is active.
- Technician help. We help you find a certified technician for hands on repairs.
Support
Warranty support from our US team
Questions about coverage, or a claim to file? Reach us any way that works for you, or visit our support page for guides and help.
FAQs
How long is the VMFS USA warranty?
Every machine comes with a 1 year parts warranty from the delivery date. On most machines, you can extend it to 2 or 3 years when you buy.
What does the warranty cover?
Parts that fail from a manufacturing defect or normal use, such as electrical components, motors, sensors, control boards and payment modules supplied by VMFS USA.
Does the warranty cover labor?
No. The warranty covers parts only. If a repair needs someone on site, we connect you with a technician from our third-party service network. Their charges are paid by you.
How much does an extended warranty cost?
The 2 year extended warranty is $250 and the 3 year extended warranty is $400, on eligible machines. The product page shows the final options and price.
Which machines have a fixed 1 year warranty?
Pro machines, Seaga machines and the protein shake machine have a fixed 1 year parts term. The product page shows the terms for each machine.
What voids the warranty?
Using an indoor model outdoors or in a semi outdoor space, and repairs by anyone VMFS USA did not authorize. Misuse, vandalism and tampering are not covered.
How do I file a warranty claim?
Call or email our support team with your serial number, purchase date and a description of the problem. Photos or a video help us diagnose it faster.
Is my card reader covered?
Payment modules supplied by VMFS USA are covered for parts. A card reader from an outside provider follows that provider's own terms.
Can I buy replacement parts?
Yes. Certified replacement parts and upgrade kits are available at any time through our support team.
What happens after my warranty ends?
You can still get help through paid remote support plans, buy certified parts, and use VMFS Cloud while your subscription is active.
How long do vending machines last?
With regular cleaning, indoor placement and early repairs, a well kept vending machine can run for many years.
How do I keep my machine in good shape?
Keep indoor machines indoors, use surge protection, clean on every visit, keep the vents clear and report problems early.
