Frequently Asked Questions

We start by matching your product to the machine type, then to your location. For example, drinks usually go into a glass front drink machine or a combo machine, snacks go into a snack or combo machine, frozen items need a freezer unit, and hot products work best in an elevator or microwave style machine.
Yes, all vending machines are customizable. You can choose which products to include based on specific business needs and customer preferences.
Refrigerated (cold drinks/fresh snacks), Freezer (ice cream/frozen meals), and Hot Food (elevator machines with microwave systems, ramen, and pizza options) are all available.
Traditional keypad, modern touchscreen (for images, videos, and digital menus), and compact wall-mounted solutions for tight spaces are available.
Many machines use elevators instead of free-fall drops. This is essential for glass bottles, carbonated cans, fragile packaging, and electronics to prevent damage.
Machines use adjustable trays, spirals, and dividers to handle different heights and widths, allowing you to mix bottles, cans, and boxes.
Specialized machines are available for wine and alcohol, flowers, ramen, laundry products, and coffee. Age verification is optional on machines that support it, and the ID scanner is a paid add-on.
  • Standard Snack/Drink: Starting around $6,000
  • Combo/Elevator/Smart Coolers: Generally between $12,000 and $17,000
  • Category Specific/Custom Builds: $12,000 to $17,000+ depending on software and hardware
Written quotes include the machine model, payment system options, customization costs, shipping, tax, and estimated lead time.
Volume-based pricing and bundled deals are available for multiple units or commercial accounts, with discounts up to 20%.
VMFS provides estimates for revenue based on vend price, typical product cost percentages, processing fees, and power usage.
Custom wraps start at a base reference of $600.
Partners include PayPal, Klarna, and ClickLease. Options include Pay in 4 or longer-term financing.
Basic personal/business details and a soft credit check (often instant approval).
Plans are available for up to 48 or 60 months.
VMFS does not lease or rent machines. Every VMFS plan is financing toward full ownership. Third-party partners set their own terms, so review your agreement before you sign.
No payment system is standard on a machine. Payment hardware is sold as an add-on, and you choose what you need: credit and debit card reader, Apple Pay, Google Pay, tap-to-pay, and bill or coin acceptors. Screenmount and AI machines are card-only.
Transaction fees range between 3% and 10% depending on the provider.
Machines are MDB compliant and work with Nayax and Cantaloupe.
Remote monitoring is an optional add-on, not included with the machine.
  • VMFS Cloud Basic: Live inventory tracking, real time sales reports, low stock and fault alerts, and mobile and desktop dashboard access
  • VMFS Advertising Cloud: Control ads and content on vending screens, remote pricing and settings control, advanced sales and performance analytics, and access to the advertising network
  • VMFS AI Cloud: Computer vision detection of out of stock and misplaced product, customer behavior analytics, operator controlled dynamic pricing rules, remote diagnostics and automated software updates, product training for the right product mix, and AI product recognition on AI machines
  • Nayax Cloud: Payment analytics and loyalty tools
  • Cantaloupe Cloud: Enterprise route planning and warehouse integration
Cloud plans are paid subscriptions billed monthly.
  • VMFS Cloud Basic: $7.99/mo
  • VMFS Advertising Cloud: $16/mo
  • VMFS AI Cloud: $39.99/mo
Machines can be fully branded with company logos and colors.
You can provide print-ready artwork via a template, or the VMFS design team can create the layout for you.
Wraps are printed on high-quality vinyl and installed by professionals before shipping.
Most machines are for indoor/sheltered use. Weather-resistant models are recommended for outdoor placements.
  • Space: Flat, level floor supporting 500 to 900 lbs
  • Power: Standard 110 to 120V outlet (dedicated 15 to 20 amp circuit recommended)
  • Climate: Avoid direct sunlight or extreme heat sources
Ship within 7 to 10 days. Lead times vary by machine and configuration, and your written quote confirms the window for your order.
Approximately 45 days, depending on the build and configuration.
Available throughout the US and to Latin America (case-by-case).
1 year standard parts warranty covering electrical components, motors, sensors, and control boards. Extended 2 year and 3 year options are available. Labor is not covered.
Accepted within 30 days if new/unused (restocking fees may apply).
Support includes remote diagnostics and coordination with local technicians for hands-on repairs.
Sessions cover setup, payment systems, product planning, and security.
VMFS provides category suggestions and brand recommendations based on location type.
Manuals and video guides are provided for stocking, maintenance, and error clearing.