VMFS·USA

Form RMA-01

Return Merchandise Authorization

Use this form to request a return, replacement, or refund on a VMFS unit. Once submitted, our team will issue an RMA number and shipping instructions within one business day.

01Account & Contact

Company / Account name

Property / Location

Contact name

Title

Email

Phone

02Machine Details

Unit serial number

Order or invoice number

Installation date

Issue first noticed

03Reason for Return

Request type

Repair Replacement Return for refund

Describe the issue

Photo or video of the issue

Email a photo or short video of the issue to support@vmfsusa.com once you receive your RMA number. This helps us process your request faster.

04Return Shipping

Pickup / ship-from address

Prepaid label needed?

Yes, send one No, I'll ship it

The cost of return shipping will be charged to the account on file once the label is used.

I understand the unit will be inspected on arrival, and that refunds are issued once inspection confirms the reported issue.

Our team typically responds within one business day with your RMA number and next steps.