Official Warranty Scope, Limitations, and Conditions

This document outlines the standard warranty terms applicable to VMFS vending equipment unless otherwise specified in the purchase agreement.

Warranty protects against manufacturing defects, not operational misuse or business performance.

1. Warranty Coverage Period

Standard warranty coverage begins on the delivery date confirmed by the freight carrier.

Warranty duration varies by model and configuration and is specified in the purchase agreement or invoice.

If no written term is specified, the standard warranty applies as defined at the time of purchase.

2. What Is Covered

The warranty covers manufacturing defects under normal commercial use, including:

• Control board defects
• Factory-installed electrical components
• Cooling system manufacturing defects
• Structural defects in cabinet
• Factory-installed mechanical component failure, non-wear related

Coverage applies only to the original purchaser.

3. Parts vs Labor

Unless explicitly stated in writing, warranty covers replacement parts only.

Warranty does not cover:

• On-site technician labor
• Travel costs
• Installation labor
• Downtime losses
• Revenue loss

Replacement parts are shipped upon approved claim.

4. What Is Not Covered

Warranty does not cover:

• Damage caused during shipping, handled separately via freight claim process
• Improper installation
• Electrical surges or improper voltage
• Use of extension cords
• Water exposure
• Physical abuse or vandalism
• Unauthorized modification
• Incorrect stocking practices
• Overloading trays
• Lack of maintenance
• Cosmetic damage
• Theft
• Third-party hardware failure, unless bundled under written agreement

Normal wear-and-tear components are excluded.

5. Wear Components, Not Covered

Examples of wear items include:

• Spiral motors
• Elevator belts
• Payment readers
• Bill validators
• Touchscreens, surface wear
• Door locks
• Fuses

These may be replaced as part of normal operation.

6. Extended Warranty

Extended warranty options may be available for purchase.

Extended coverage:

• Must be purchased at time of order or before standard warranty expiration
• Covers only components specified in agreement
• Does not automatically include labor unless explicitly stated

Extended warranty terms override standard warranty only if documented.

7. Warranty Claim Requirements

To qualify for warranty evaluation, customer must provide:

• Serial number
• Proof of purchase
• Clear photos or video of issue
• Error codes, if applicable
• Description of operating conditions

Incomplete documentation may delay or void evaluation.

8. Replacement Process

If defect is confirmed:

• Replacement part is shipped
• Installation instructions are provided
• Remote support is available

VMFS reserves the right to repair, replace, or provide equivalent component at its discretion.

9. Limitation of Liability

Warranty is limited to repair or replacement of defective components.

VMFS is not liable for:

• Lost revenue
• Business interruption
• Indirect damages
• Consequential damages
• Location contract disputes
• Processing disputes
• Product spoilage

Equipment warranty does not guarantee profitability.

10. Warranty Voiding Conditions

Warranty may be voided if:

• Machine is modified without authorization
• Electrical specifications are altered
• Non-approved components are installed
• Machine is used outside commercial intent
• Serial number is removed or altered

Unauthorized modification voids coverage.

11. International Warranty Considerations

For international buyers:

• Parts are shipped internationally
• Shipping times vary
• Labor is always buyer responsibility
• Local electrical compliance must be verified prior to installation

International warranty does not include on-site service.

12. Transferability

Warranty is non-transferable unless otherwise agreed in writing.

Applies only to original purchaser.

13. Important Clarification

Warranty protects equipment against manufacturing defects.

Warranty does not cover:

• Business performance
• Location traffic
• Product selection success
• Processing approval
• Regulatory changes

Warranty protects hardware, not business outcomes.

Final Statement

This warranty policy defines the limits and structure of coverage.

By purchasing equipment, the buyer agrees to:

• Operate under commercial best practices
• Perform routine maintenance
• Follow installation guidelines
• Report issues promptly

Structured ownership ensures smooth long-term operation.