Our vending machines are built to order with a 45-60 day lead time. Flexible Financing Options available starting at less than $100/mo. Apply for Financing
Get Help Fast with VMFSUSA Remote Support
With VMFSUSA Remote Support, you’re never left guessing. From setup to troubleshooting, our remote support plans give you direct access to trained vending technicians without the need for an on-site visit. Whether you’re configuring your first machine or managing a fleet, our team is available to assist in real-time—by phone, screen share, or chat. Every new machine includes 3 months of Remote Basic Support — completely free.
Why VMFSUSA Remote Support?
Managing your vending business shouldn’t be complicated—or delayed by technical issues. With VMFSUSA Remote Support, help is just a call or screen share away. Whether you’re getting started or managing complex operations, our support team is available to walk you through setup, service, and troubleshooting without needing an on-site visit.
Choose the Right Remote Support Plan
We offer two levels of remote support tailored to your business needs—from essential setup guidance to advanced operational help across multiple machines.
Remote Basic Support – $20/month
First 3 months free with any machine purchase
Remote Advanced Support – $35/month
First 3 months free with any machine purchase
What We Can Help You With
Reliable Support for Every Stage of Operation
Our remote support team works alongside you to resolve issues and optimize your vending machines—quickly, efficiently, and without the need for an on-site visit.
Live Video Support During Service
Sometimes seeing the issue is the fastest way to solve it. We offer screen share and video guidance during service calls to speed up resolution.
Machine Configuration Assistance
Need to adjust pricing, product layouts, or inventory setup? Our team will help configure your machine settings for efficiency and accuracy.
Touchscreen, Payment & Vending Troubleshooting
From touchscreen responsiveness to card reader issues, we’ll help diagnose and resolve common vending machine errors that impact customer experience.
Software Updates & Firmware Reset Support
Stay up to date with the latest features and performance improvements. We’ll walk you through safe update processes and help with firmware resets if needed.
Cloud & Mobile App Setup
We guide you through connecting your machine to VMFS Cloud and configuring the mobile app, so you can monitor and control your system remotely from day one.
Ready to Build Your Perfect Custom Vending Machine?
Feel Free to Contact Us!
Ready to create your perfect vending machine? Contact us today to start the consultation process.
Frequently Asked Questions
Yes. Every new VMFSUSA vending machine includes 3 months of Remote Basic Support at no additional cost.
It means our technicians assist you by phone, live chat, or screen sharing—no need to wait for an in-person service call. Most issues are solved remotely in minutes.
Yes. You can upgrade to Remote Advanced Support at any time. It gives you faster response times and deeper operational guidance.
Most common issues—including software setup, touchscreen errors, payment troubleshooting, and product configuration—can be resolved remotely by our support team.
Basic covers setup, software, and service issues with standard response times. Advanced includes priority access, deeper support for operational challenges, and help with complex multi-unit setups.
Discover our diverse array of high-quality vending machines tailored to meet the dynamic needs of modern businesses and consumers. Empowering your operations with reliability and innovation.
Phone
(305) 395-3997
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