With VMFS USA™ Remote Support, you’re never left guessing. From setup to troubleshooting, our remote support plans give you direct access to trained vending technicians without the need for an on-site visit. Whether you’re configuring your first machine or managing a fleet, our team is available to assist in real-time—by phone, screen share, or chat. Every new machine includes 3 months of Remote Basic Support — completely free.
Managing your vending business shouldn’t be complicated—or delayed by technical issues. With VMFS USA™ Remote Support, help is just a call or screen share away. Whether you’re getting started or managing complex operations, our support team is available to walk you through setup, service, and troubleshooting without needing an on-site visit.
We offer two levels of remote support tailored to your business needs—from essential setup guidance to advanced operational help across multiple machines.
First 3 months free with any machine purchase
First 3 months free with any machine purchase
Our remote support team works alongside you to resolve issues and optimize your vending machines—quickly, efficiently, and without the need for an on-site visit.
Sometimes seeing the issue is the fastest way to solve it. We offer screen share and video guidance during service calls to speed up resolution.
Need to adjust pricing, product layouts, or inventory setup? Our team will help configure your machine settings for efficiency and accuracy.
From touchscreen responsiveness to card reader issues, we’ll help diagnose and resolve common vending machine errors that impact customer experience.
Stay up to date with the latest features and performance improvements. We’ll walk you through safe update processes and help with firmware resets if needed.
We guide you through connecting your machine to VMFS Cloud and configuring the mobile app, so you can monitor and control your system remotely from day one.
Ready to create your perfect vending machine? Contact us today to start the consultation process.
Yes. Every new VMFS USA™ vending machine includes 3 months of Remote Basic Support at no additional cost.
It means our technicians assist you by phone, live chat, or screen sharing—no need to wait for an in-person service call. Most issues are solved remotely in minutes.
Yes. You can upgrade to Remote Advanced Support at any time. It gives you faster response times and deeper operational guidance.
Most common issues—including software setup, touchscreen errors, payment troubleshooting, and product configuration—can be resolved remotely by our support team.
Basic covers setup, software, and service issues with standard response times. Advanced includes priority access, deeper support for operational challenges, and help with complex multi-unit setups.
At VMFS USA, our commitment to you doesn’t end once your vending machine is delivered. We’re here to support you every step of the way, ensuring your machine runs smoothly and efficiently for the long term.
If an issue requires hands-on attention, we’ll connect you with our network of certified and qualified technicians. These experts are trained to handle repairs, adjustments, and maintenance, ensuring your machine is back to optimal performance in no time.
From technology setup to technical troubleshooting, our team is ready to assist with:
We’re dedicated to fostering a lasting relationship with our customers. By providing reliable, responsive support, we aim to ensure your vending machine continues to serve your business effectively for years to come.
Your success is our success, and we’re here to help every step of the way.
At VMFS USA, we aim to make the setup process for your vending machine as straightforward and stress-free as possible. Here’s what you can expect:
Every vending machine comes with a detailed installation guide that simplifies the process. Whether it’s setting up the machine at your location, connecting it to Wi-Fi, or securing it to the walls, our guide ensures you can handle it without a hitch.
For machines equipped with cloud software, managing your vending machine has never been easier. The software allows you to: Add and edit products effortlessly. Monitor the machine’s functionality remotely.
Manage inventory and sales data seamlessly.
Our vending machines are designed for easy self-installation. With intuitive interfaces and straightforward assembly, you’ll find the process to be a no-brainer.
Technical Support:
Wi-Fi setup, software configuration, and troubleshooting.
Clinical Support:
Bolting, location setup, and alignment assistance.
At VMFS USA, you can buy in one of two ways. Some machines are in stock and ready to ship, other machines are build to order. Follow the path that fits your machine.
We keep the process clear and predictable, from checkout or quote approval to delivery or pickup. If you have any questions, contact our support team and we will guide you step by step.