Comprehensive Customer Support

At VMFS USA™, we are committed to providing exceptional support and services to ensure your vending machines operate efficiently and your business thrives. Our dedicated team is here to assist you with every aspect of your vending machine experience, from initial setup to ongoing maintenance.

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Installation and Support

Comprehensive Customer Support

At VMFS USA™, we are committed to providing exceptional support and services to ensure your vending machines operate efficiently and your business thrives. Our dedicated team is here to assist you with every aspect of your vending machine experience, from initial setup to ongoing maintenance.

Installation and Setup

Our full-service installation includes delivery, setup, and configuration of your new vending machines at your location. We ensure that everything is functioning correctly and that you are fully trained on how to operate and manage your equipment.

Maintenance Services

To keep your vending machines running smoothly, we offer comprehensive maintenance services, which include regular cleaning, restocking, and technical inspections. Our proactive approach helps prevent issues before they arise, ensuring maximum uptime and customer satisfaction.

Technical Support

Should you face any technical difficulties, our expert technical support team is available to provide troubleshooting assistance. We offer support via phone, email, and remote diagnostics to resolve issues quickly and efficiently. For more complex problems, onsite visits can be arranged promptly.

Parts and Accessories

We supply a full range of parts and accessories for all our vending machine models. Whether you need replacement parts or wish to enhance your machines with additional features, we have everything you need to maintain and upgrade your equipment.

Training and Education

Understanding your vending machines is key to your business success. We provide detailed training sessions for you and your staff, covering everything from basic operation to advanced troubleshooting techniques. Training can be conducted onsite or through our online platform.

Warranty and After-Sales Service

All vending machines purchased from VMFS USA™ come with a standard warranty that covers parts and labor for one year. Extended warranties are available to provide additional peace of mind. Our after-sales service team is committed to ensuring your continued satisfaction throughout the lifecycle of your products.

Software and Updates

Stay up to date with the latest software for your vending machines. We provide regular updates that improve functionality and add new features to your equipment. Updates are available through our secure online portal and can be easily installed at your convenience.

Customization Services

We understand that each business is unique. That’s why we offer customization services to tailor your vending machines to meet specific needs. From custom branding to specialized product configurations, we work closely with you to ensure your vending solutions perfectly align with your business objectives.

Emergency Services

In the event of an unexpected machine failure, our emergency services team is ready to respond with fast and effective solutions. We aim to minimize downtime and restore functionality as quickly as possible, ensuring that your business continues to run smoothly.

Contact Our Support Team

For any questions or to schedule a service, please contact our support team. We are here to help you maximize the efficiency and profitability of your vending operations. Visit our Contact Us page for more details.

Resources & Guides

VMFS Customer Success Team

From the moment you place your order, you are not just a customer; you are a partner. Our VMFS Customer Success Team is a dedicated, personalized, and virtual resource committed to ensuring your vending business thrives from day one. We have designed a proactive onboarding process to prepare you for success, even before your machine arrives.

Here is a step-by-step overview of your journey with our Customer Success Team:

Step 1: Post-Order Onboarding Call

Shortly after your order is confirmed, a dedicated member of our success team will schedule a one-on-one onboarding call. During this call, we will:

  • Introduce ourselves and become your personal point of contact.
  • Outline the entire support process, from pre-arrival training to final setup.
  • Answer any initial questions you may have about your machine, software, or delivery.
Step 2: Pre-Arrival Setup & Training

We empower you to get ahead while your machine is in production or transit. Before the machine ever reaches your location, we provide you with:

  • Card Reader Onboarding: We will guide you through the setup and activation of your card reader, ensuring you are ready to accept payments immediately.
  • Cloud Software Access & Demo: You will receive early access to your cloud management portal. Our team will provide a virtual demo, showing you how to add products, set prices, and monitor analytics. This allows you to build your digital menu and familiarize yourself with the software in advance.
Step 3: Receiving Your Machine Safely

Your vending machine arrives securely packaged in a box, having passed our rigorous quality assurance checks. We want you to have fun with the unboxing experience, but safety and proper handling are crucial.

  • Handling Instructions: For larger machines, you must use a forklift or pallet jack for transport. Do not attempt to handle the machine by hand, as this can cause personal injury and damage the unit.
  • Receiving Guidance: Our team provides clear instructions on how to receive the freight delivery, inspect the packaging, and move the machine to its final location.
Step 4: Plug-and-Play Setup with Virtual Assistance

Our machines are engineered for a simple, plug-and-play installation, minimizing the need for extensive maintenance or technical services. However, you are never on your own.

  • Self-Setup Empowered: If you choose to set up the machine yourself, we provide a comprehensive guide to walk you through the process.
  • Virtual Assistant: A member of our Customer Success Team is available via video call to provide a complete virtual setup walkthrough. We will stay on the line with you, guiding you through every step from unboxing and placement to connecting to Wi-Fi and running your first test vend.
Step 5: Ongoing Personalized Support

Our relationship doesn't end after setup. The Customer Success Team remains your dedicated partner. Whether you need a quick reminder on a software feature or have a question about operations, help is always within reach. You can connect with us easily via:

  • Email: info@vmfsusa.com
  • Phone Call: (305) 395-3997

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After-Sale Support

At VMFS USA, our commitment to you doesn’t end once your vending machine is delivered. We’re here to support you every step of the way, ensuring your machine runs smoothly and efficiently for the long term.

Certified Technicians

If an issue requires hands-on attention, we’ll connect you with our network of certified and qualified technicians. These experts are trained to handle repairs, adjustments, and maintenance, ensuring your machine is back to optimal performance in no time.

Comprehensive Assistance

From technology setup to technical troubleshooting, our team is ready to assist with:

  • Cloud software configuration and operation.
  • Machine setup, fine-tuning, and adjustments.
  • Any after-sale service or questions you have.
A Relationship Built for the Long Term

We’re dedicated to fostering a lasting relationship with our customers. By providing reliable, responsive support, we aim to ensure your vending machine continues to serve your business effectively for years to come.

Your success is our success, and we’re here to help every step of the way.

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Installation & Setup Support

At VMFS USA, we aim to make the setup process for your vending machine as straightforward and stress-free as possible. Here’s what you can expect:

Comprehensive Installation Guide

Every vending machine comes with a detailed installation guide that simplifies the process. Whether it’s setting up the machine at your location, connecting it to Wi-Fi, or securing it to the walls, our guide ensures you can handle it without a hitch.

User-Friendly Cloud Software

For machines equipped with cloud software, managing your vending machine has never been easier. The software allows you to: Add and edit products effortlessly. Monitor the machine’s functionality remotely.
Manage inventory and sales data seamlessly.

Self-Setup Made Easy

Our vending machines are designed for easy self-installation. With intuitive interfaces and straightforward assembly, you’ll find the process to be a no-brainer.

Support When You Need It

Technical Support:
Wi-Fi setup, software configuration, and troubleshooting.

Clinical Support:
Bolting, location setup, and alignment assistance.

We’re here to provide any additional support you need, so you can focus on running your business while we ensure your vending machine operates flawlessly from day one.
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Our Ordering Process

At VMFS USA, you can buy in one of two ways. Some machines are in stock and ready to ship, other machines are build to order. Follow the path that fits your machine.

Path 1, In Stock and Ready to Ship
  1. Select your machine 
  2. Checkout and pay using your preferred method [credit or debit card, PayPal, Afterpay, Credova, Klarna].
  3. Choose delivery or pickup during checkout. You will see the options available for your location.
  4. Order confirmation arrives by email with your receipt and next steps.
  5. Processing begins after payment is verified. We prepare the machine for shipment or pickup based on what you selected at checkout.
  6. Shipping or pickup follows the timing shown at checkout or in your confirmation. We share tracking details by email when the carrier scans the freight. For pickup, our team confirms the date, time, and loading instructions.
New vending machines for sale
Path 2, Build to Order
  1. Request a quote from the product page. Share your required features, branding needs, and delivery or pickup preference.
  2. Order review by our team. We confirm specs and provide a build scope with an estimated timeline [up to 60 days, based on configuration and options].
  3. Approve your quote. Once approved, we issue an order form and invoice with your payment options.
  4. Complete payment using your preferred method [credit or debit card, PayPal, Afterpay, Credova, Klarna].
  5. Production begins after payment is verified. We build and test your machine to match the approved specification.
  6. Shipping or pickup once production is complete. We coordinate delivery or pickup based on your selection and provide tracking or pickup instructions.
Accepted Payment Methods
  • Credit or debit card
  • PayPal
  • Afterpay [pay over time]
  • Credova [financing, on approval]
  • Klarna [pay over time]
New vending machines for sale
Shipping and Delivery
  • Freight delivery to your location. We arrange secure packaging and insured shipping. Tracking is shared by email when available.
  • Pickup option is available by appointment. We confirm loading requirements, location, and timing.
What to Expect After You Order
  • Email updates for order confirmation, production status [build to order], and shipping or pickup details.
  • Support from our team if you need help with placement, menu setup, or accessories.
  • Documentation is provided with your machine [user manual, setup checklist, warranty information].

We keep the process clear and predictable, from checkout or quote approval to delivery or pickup. If you have any questions, contact our support team and we will guide you step by step.

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