Return and Refund Policy

Return and Refund Policy

1. Overview

At VMFSUSA.com, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. This Return and Refund Policy outlines the conditions under which returns and refunds are accepted, as well as the steps you need to follow.

2. Eligibility for Returns

  • Time Frame: Returns are accepted within 30 days of the delivery date.
  • Condition: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
  • Non-Returnable Items: Certain products are exempt from being returned, no exceptions apply. Non-returnable items include:
    • Custom-made or special-order items
    • Items that have been used or installed
    • Items not in their original packaging
    • Software or digital products that have been downloaded or activated
    • Final Sale items, as marked

3. Return Process

  • Initiating a Return: To start a return, please contact us at info@vmfsusa.com with your order number and a brief explanation of the reason for the return. We will provide you with instructions on how to proceed, including a Return Authorization Number (RAN).
  • Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (e.g., incorrect or defective product). Shipping costs are non-refundable.
  • Return Packaging: It is the customer’s responsibility to ensure that returned items are packaged securely to prevent damage during transit. VMFSUSA.com is not liable for items that are lost or damaged during the return process.

4. Inspection and Refunds

  • Inspection: Once your returned item is received, we will inspect it and notify you of the approval or rejection of your refund.
  • Refund Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
  • Partial Refunds: In some cases, only partial refunds are granted (e.g., items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error).
  • Store Credit Option: In certain cases, we may offer store credit as an alternative to a cash refund.

5. Restocking Fees

  • A restocking fee of up to 15% of the purchase price may apply to certain returns. This fee will be deducted from your refund. Restocking fees do not apply to returns due to our error or defective products.

6. Exchanges

  • Exchanges: If you need to exchange an item for the same product, please contact us at info@vmfsusa.com. Exchanges are subject to product availability and may involve additional costs.

7. Damaged or Defective Products

  • Reporting Damage: If you receive a product that is damaged or defective, please contact us immediately at info@vmfsusa.com. We will arrange for a replacement or refund at no additional cost to you.
  • Retention of Packaging: Please retain all original packaging and documentation for any damaged or defective products, as this may be required for the return process.

8. Refund Processing Time

  • Processing Time: Once a refund is approved, it may take up to 10 business days for the refund to be processed and reflected in your account. The exact time frame may vary depending on your payment provider.

9. Return of Promotional Items

  • Bundled Promotions: If a return involves a product purchased as part of a promotion or bundle, all associated items must be returned to receive a full refund. If one part of the bundle is kept, the refund will be adjusted accordingly.
  • Free Gifts: Free gifts or promotional items received with a purchase must also be returned if the main item is returned, or the value of the gift will be deducted from the refund.

10. Customer Responsibility and Liability

  • Damage During Return Shipping: The customer is responsible for ensuring that returned items are packaged securely and protected from damage during shipping. VMFSUSA.com is not liable for items that are lost or damaged in transit during the return process.
  • Ineligible Returns: Items returned without following the proper procedure (e.g., without a RAN, outside the return window) may be rejected and returned to the customer at their expense.

11. Contact Information

For any questions or concerns about our Return and Refund Policy, please contact us at:

  • Email: info@vmfsusa.com
  • Mailing Address: VMFS USA
    10792 SW 24th St
    Miami, FL 33165
    Florida, USA

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    After-Sale Support

    At VMFS USA, our commitment to you doesn’t end once your vending machine is delivered. We’re here to support you every step of the way, ensuring your machine runs smoothly and efficiently for the long term.

    Certified Technicians

    If an issue requires hands-on attention, we’ll connect you with our network of certified and qualified technicians. These experts are trained to handle repairs, adjustments, and maintenance, ensuring your machine is back to optimal performance in no time.

    Comprehensive Assistance

    From technology setup to technical troubleshooting, our team is ready to assist with:

    • Cloud software configuration and operation.
    • Machine setup, fine-tuning, and adjustments.
    • Any after-sale service or questions you have.
    A Relationship Built for the Long Term

    We’re dedicated to fostering a lasting relationship with our customers. By providing reliable, responsive support, we aim to ensure your vending machine continues to serve your business effectively for years to come.

    Your success is our success, and we’re here to help every step of the way.

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    Installation & Setup Support

    At VMFS USA, we aim to make the setup process for your vending machine as straightforward and stress-free as possible. Here’s what you can expect:

    Comprehensive Installation Guide

    Every vending machine comes with a detailed installation guide that simplifies the process. Whether it’s setting up the machine at your location, connecting it to Wi-Fi, or securing it to the walls, our guide ensures you can handle it without a hitch.

    User-Friendly Cloud Software

    For machines equipped with cloud software, managing your vending machine has never been easier. The software allows you to: Add and edit products effortlessly. Monitor the machine’s functionality remotely.
    Manage inventory and sales data seamlessly.

    Self-Setup Made Easy

    Our vending machines are designed for easy self-installation. With intuitive interfaces and straightforward assembly, you’ll find the process to be a no-brainer.

    Support When You Need It

    Technical Support:
    Wi-Fi setup, software configuration, and troubleshooting.

    Clinical Support:
    Bolting, location setup, and alignment assistance.

    We’re here to provide any additional support you need, so you can focus on running your business while we ensure your vending machine operates flawlessly from day one.
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    Our Ordering Process

    At VMFS USA, you can buy in one of two ways. Some machines are in stock and ready to ship, other machines are build to order. Follow the path that fits your machine.

    Path 1, In Stock and Ready to Ship
    1. Select your machine 
    2. Checkout and pay using your preferred method [credit or debit card, PayPal, Afterpay, Credova, Klarna].
    3. Choose delivery or pickup during checkout. You will see the options available for your location.
    4. Order confirmation arrives by email with your receipt and next steps.
    5. Processing begins after payment is verified. We prepare the machine for shipment or pickup based on what you selected at checkout.
    6. Shipping or pickup follows the timing shown at checkout or in your confirmation. We share tracking details by email when the carrier scans the freight. For pickup, our team confirms the date, time, and loading instructions.
    Path 2, Build to Order
    1. Request a quote from the product page. Share your required features, branding needs, and delivery or pickup preference.
    2. Order review by our team. We confirm specs and provide a build scope with an estimated timeline [up to 60 days, based on configuration and options].
    3. Approve your quote. Once approved, we issue an order form and invoice with your payment options.
    4. Complete payment using your preferred method [credit or debit card, PayPal, Afterpay, Credova, Klarna].
    5. Production begins after payment is verified. We build and test your machine to match the approved specification.
    6. Shipping or pickup once production is complete. We coordinate delivery or pickup based on your selection and provide tracking or pickup instructions.
    Accepted Payment Methods
    • Credit or debit card
    • PayPal
    • Afterpay [pay over time]
    • Credova [financing, on approval]
    • Klarna [pay over time]
    Shipping and Delivery
    • Freight delivery to your location. We arrange secure packaging and insured shipping. Tracking is shared by email when available.
    • Pickup option is available by appointment. We confirm loading requirements, location, and timing.
    What to Expect After You Order
    • Email updates for order confirmation, production status [build to order], and shipping or pickup details.
    • Support from our team if you need help with placement, menu setup, or accessories.
    • Documentation is provided with your machine [user manual, setup checklist, warranty information].

    We keep the process clear and predictable, from checkout or quote approval to delivery or pickup. If you have any questions, contact our support team and we will guide you step by step.

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