Privacy Policy

1. Introduction

Welcome to VMFSUSA.com. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us when you interact with our website.

By accessing or using VMFSUSA.com, you agree to the terms of this Privacy Policy. We encourage you to read this policy thoroughly and contact us if you have any questions or concerns. Your trust is important to us, and we are dedicated to ensuring that your privacy is respected and protected.

2. Data Collection

At VMFSUSA.com, we collect various types of information to provide you with the best possible service. This section outlines the kinds of data we collect and how we collect it.

Types of Data Collected:

  • Personal Information: This includes information that you provide directly to us, such as your name, email address, phone number, and billing/shipping address.
  • Transaction Data: Details related to your orders, including payment information, products purchased, and delivery information.
  • Technical Data: Information about your device and internet connection, such as your IP address, browser type, and operating system.
  • Usage Data: Insights into how you use our website, including pages visited, time spent on the site, and interactions with content.

How We Collect Data:

  • Forms: We collect information you provide when filling out forms on our website, such as during account registration, placing an order, or subscribing to our newsletter.
  • Cookies: Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and gather usage data.
  • Third-Party Services: We utilize third-party tools and services, such as Google Analytics and Microsoft Clarity, to collect data about how you interact with our website. These tools help us analyze traffic and improve our services.

3. Data Usage

At VMFSUSA.com, we use the information we collect to enhance your shopping experience and provide you with the best service possible. This section explains how we utilize your data.

Purpose of Data Collection:

  • Order Processing: We use your personal and transaction data to process your orders, manage payments, and arrange for the delivery of products.
  • Customer Service: Your information helps us respond to your inquiries, handle returns, and provide you with support.
  • Marketing: With your consent, we may use your data to send you promotional materials, special offers, and updates about our products and services that we believe may interest you.
  • Site Improvement: We analyze usage data and feedback to improve our website’s functionality, enhance user experience, and develop new features.

Sharing with Third Parties:

  • We may share your data with third-party service providers who assist us in operating our website, processing payments, delivering products, and performing other essential services. These third parties are contractually obligated to protect your data and are only allowed to use it to perform services on our behalf.
  • We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this policy or with your explicit consent.

4. Data Protection

VMFSUSA.com is committed to safeguarding your personal information. We take the security of your data seriously and implement a variety of measures to protect it from unauthorized access, disclosure, or misuse.

Security Measures:

  • Encryption: We use industry-standard encryption to protect your personal and transaction data during transmission. This ensures that sensitive information, such as payment details, is securely processed.
  • Secure Servers: Your data is stored on secure servers that are protected by firewalls, intrusion detection systems, and other advanced security technologies.
  • Access Controls: Access to your data is restricted to authorized personnel who require it to perform their job functions. These individuals are trained on the importance of privacy and the secure handling of your information.

Data Retention and Deletion:

  • We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.
  • When your data is no longer needed, we ensure that it is securely deleted or anonymized in accordance with industry best practices.

By implementing these measures, we strive to protect your personal information and maintain your trust.

5. User Rights

At VMFSUSA.com, we respect your rights regarding the personal information we collect. This section explains the rights you have in relation to your data and how you can exercise them.

Your Rights:

  • Access: You have the right to request access to the personal data we hold about you. This includes the right to receive a copy of your data and information about how it is being used.
  • Correction: If you believe that any of the information we hold about you is inaccurate or incomplete, you have the right to request corrections or updates to your data.
  • Deletion: You have the right to request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or when you withdraw your consent to its processing.

Exercising Your Rights:

  • To exercise any of these rights, you can contact us at info@vmfsusa.com. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

We are committed to ensuring that your rights are respected and that your data is handled in a way that is transparent and fair.

6. Cookies and Tracking Technologies

VMFSUSA.com uses cookies and other tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. This section explains what cookies are, how we use them, and how you can manage your cookie preferences.

What Are Cookies?

Cookies are small text files that are placed on your device by websites you visit. They are widely used to make websites work more efficiently and to provide information to the site owners.

How We Use Cookies:

  • Essential Cookies: These cookies are necessary for the proper functioning of our website. They enable you to navigate the site and use its features, such as accessing secure areas and processing transactions.
  • Performance Cookies: We use these cookies to collect information about how visitors use our website, such as which pages are visited most often. This data helps us improve the performance and usability of our site.
  • Functional Cookies: These cookies allow our website to remember your preferences, such as your language or region, and provide enhanced, personalized features.
  • Analytics and Tracking: We use tools like Google Analytics and Microsoft Clarity to gather insights into user behavior and site performance. These tools use cookies to collect data about your interactions with our site.

Managing Cookies:

  • You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being placed on your device.
  • If you wish to disable cookies or adjust your preferences, you can also contact us at info@vmfsusa.com for assistance.

Please note that disabling cookies may affect the functionality of our website and limit your ability to use certain features.

7. Third-Party Links

VMFSUSA.com may contain links to third-party websites or services that are not operated or controlled by us. This section explains our policy regarding these links and how they relate to your privacy.

Third-Party Websites:

  • Our website may include links to other websites, plug-ins, or applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.
  • We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policies of any website you visit through links on our site to understand how your data may be collected and used.

Handling User Data:

  • We do not handle or have access to any user data that may be collected by third-party websites. Each third-party site has its own policies and practices, which govern the collection, use, and protection of your personal information.

External Links Disclaimer:

  • The inclusion of any third-party link does not imply our endorsement of the linked site or its content. Your interaction with these sites is at your own risk, and we recommend that you review their privacy practices and terms of use.

Here’s Section 8: Policy Updates for your Privacy Policy:

8. Policy Updates

VMFSUSA.com may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. This section outlines how we will notify you of any changes and the importance of reviewing the policy periodically.

Notification of Changes:

  • We will post any changes to this Privacy Policy on our website. If the changes are significant, we may also notify you by email or through your account (if applicable) to ensure you are informed.
  • The “Effective Date” at the top of this policy will indicate when the most recent changes were made.

Your Responsibility:

  • It is your responsibility to review this Privacy Policy periodically to stay informed about how we are protecting your information. Continued use of our website following the posting of any changes constitutes your acceptance of those changes.

Effective Date: September 15, 2022

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    After-Sale Support

    At VMFS USA, our commitment to you doesn’t end once your vending machine is delivered. We’re here to support you every step of the way, ensuring your machine runs smoothly and efficiently for the long term.

    Certified Technicians

    If an issue requires hands-on attention, we’ll connect you with our network of certified and qualified technicians. These experts are trained to handle repairs, adjustments, and maintenance, ensuring your machine is back to optimal performance in no time.

    Comprehensive Assistance

    From technology setup to technical troubleshooting, our team is ready to assist with:

    • Cloud software configuration and operation.
    • Machine setup, fine-tuning, and adjustments.
    • Any after-sale service or questions you have.
    A Relationship Built for the Long Term

    We’re dedicated to fostering a lasting relationship with our customers. By providing reliable, responsive support, we aim to ensure your vending machine continues to serve your business effectively for years to come.

    Your success is our success, and we’re here to help every step of the way.

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    Installation & Setup Support

    At VMFS USA, we aim to make the setup process for your vending machine as straightforward and stress-free as possible. Here’s what you can expect:

    Comprehensive Installation Guide

    Every vending machine comes with a detailed installation guide that simplifies the process. Whether it’s setting up the machine at your location, connecting it to Wi-Fi, or securing it to the walls, our guide ensures you can handle it without a hitch.

    User-Friendly Cloud Software

    For machines equipped with cloud software, managing your vending machine has never been easier. The software allows you to: Add and edit products effortlessly. Monitor the machine’s functionality remotely.
    Manage inventory and sales data seamlessly.

    Self-Setup Made Easy

    Our vending machines are designed for easy self-installation. With intuitive interfaces and straightforward assembly, you’ll find the process to be a no-brainer.

    Support When You Need It

    Technical Support:
    Wi-Fi setup, software configuration, and troubleshooting.

    Clinical Support:
    Bolting, location setup, and alignment assistance.

    We’re here to provide any additional support you need, so you can focus on running your business while we ensure your vending machine operates flawlessly from day one.
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    Our Ordering Process

    At VMFS USA, we ensure a seamless and personalized experience for every customer ordering a vending machine. Here’s how our order process works:

    Shipping & Delivery

    Once the machine is ready, we carefully ship it to your specified location, ensuring timely and secure delivery.

    Placing Your Order

    Once you place an order for a  vending machine on our website, you’ll provide details about your requirements, including the type of machine, features, and the intended location.

    Order Review & Build Timeline

    Upon receiving your order, our team carefully reviews it and evaluates the timeline required to build and customize your vending machine. Since all our machines are built to order, we ensure every detail matches your specifications.

    Estimated Delivery Timeline
    After assessing the build requirements, we send you an estimate outlining: How long it will take to manufacture and customize your machine. The estimated delivery date based on your location.
    Confirmation & Payment

    Once you review and approve the timeline, we will send you an official order form along with an invoice. You can then complete your payment using your preferred payment method.

    Building & Customizing Your Machine

    Once you place an order for a  vending machine on our website, you’ll provide details about your requirements, including the type of machine, features, and the intended location.

    At VMFS USA, we prioritize transparency and quality, ensuring that every vending machine is built to exceed your expectations. If you have any questions during the process, our support team is here to assist you every step of the way.

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