1. Introduction

Welcome to VMFSUSA.com. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us when you interact with our website.

By accessing or using VMFSUSA.com, you agree to the terms of this Privacy Policy. We encourage you to read this policy thoroughly and contact us if you have any questions or concerns. Your trust is important to us, and we are dedicated to ensuring that your privacy is respected and protected.

2. Data Collection

At VMFSUSA.com, we collect various types of information to provide you with the best possible service. This section outlines the kinds of data we collect and how we collect it.

Types of Data Collected:

  • Personal Information: This includes information that you provide directly to us, such as your name, email address, phone number, and billing/shipping address.
  • Transaction Data: Details related to your orders, including payment information, products purchased, and delivery information.
  • Technical Data: Information about your device and internet connection, such as your IP address, browser type, and operating system.
  • Usage Data: Insights into how you use our website, including pages visited, time spent on the site, and interactions with content.

How We Collect Data:

  • Forms: We collect information you provide when filling out forms on our website, such as during account registration, placing an order, or subscribing to our newsletter.
  • Cookies: Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and gather usage data.
  • Third-Party Services: We utilize third-party tools and services, such as Google Analytics and Microsoft Clarity, to collect data about how you interact with our website. These tools help us analyze traffic and improve our services.

3. Data Usage

At VMFSUSA.com, we use the information we collect to enhance your shopping experience and provide you with the best service possible. This section explains how we utilize your data.

Purpose of Data Collection:

  • Order Processing: We use your personal and transaction data to process your orders, manage payments, and arrange for the delivery of products.
  • Customer Service: Your information helps us respond to your inquiries, handle returns, and provide you with support.
  • Marketing: With your consent, we may use your data to send you promotional materials, special offers, and updates about our products and services that we believe may interest you.
  • Site Improvement: We analyze usage data and feedback to improve our website’s functionality, enhance user experience, and develop new features.

Sharing with Third Parties:

  • We may share your data with third-party service providers who assist us in operating our website, processing payments, delivering products, and performing other essential services. These third parties are contractually obligated to protect your data and are only allowed to use it to perform services on our behalf.
  • We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this policy or with your explicit consent.

4. Data Protection

VMFSUSA.com is committed to safeguarding your personal information. We take the security of your data seriously and implement a variety of measures to protect it from unauthorized access, disclosure, or misuse.

Security Measures:

  • Encryption: We use industry-standard encryption to protect your personal and transaction data during transmission. This ensures that sensitive information, such as payment details, is securely processed.
  • Secure Servers: Your data is stored on secure servers that are protected by firewalls, intrusion detection systems, and other advanced security technologies.
  • Access Controls: Access to your data is restricted to authorized personnel who require it to perform their job functions. These individuals are trained on the importance of privacy and the secure handling of your information.

Data Retention and Deletion:

  • We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.
  • When your data is no longer needed, we ensure that it is securely deleted or anonymized in accordance with industry best practices.

By implementing these measures, we strive to protect your personal information and maintain your trust.

5. User Rights

At VMFSUSA.com, we respect your rights regarding the personal information we collect. This section explains the rights you have in relation to your data and how you can exercise them.

Your Rights:

  • Access: You have the right to request access to the personal data we hold about you. This includes the right to receive a copy of your data and information about how it is being used.
  • Correction: If you believe that any of the information we hold about you is inaccurate or incomplete, you have the right to request corrections or updates to your data.
  • Deletion: You have the right to request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or when you withdraw your consent to its processing.

Exercising Your Rights:

  • To exercise any of these rights, you can contact us at info@vmfsusa.com. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

We are committed to ensuring that your rights are respected and that your data is handled in a way that is transparent and fair.

6. Cookies and Tracking Technologies

VMFSUSA.com uses cookies and other tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. This section explains what cookies are, how we use them, and how you can manage your cookie preferences.

What Are Cookies?

Cookies are small text files that are placed on your device by websites you visit. They are widely used to make websites work more efficiently and to provide information to the site owners.

How We Use Cookies:

  • Essential Cookies: These cookies are necessary for the proper functioning of our website. They enable you to navigate the site and use its features, such as accessing secure areas and processing transactions.
  • Performance Cookies: We use these cookies to collect information about how visitors use our website, such as which pages are visited most often. This data helps us improve the performance and usability of our site.
  • Functional Cookies: These cookies allow our website to remember your preferences, such as your language or region, and provide enhanced, personalized features.
  • Analytics and Tracking: We use tools like Google Analytics and Microsoft Clarity to gather insights into user behavior and site performance. These tools use cookies to collect data about your interactions with our site.

Managing Cookies:

  • You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being placed on your device.
  • If you wish to disable cookies or adjust your preferences, you can also contact us at info@vmfsusa.com for assistance.

Please note that disabling cookies may affect the functionality of our website and limit your ability to use certain features.

7. Third-Party Links

VMFSUSA.com may contain links to third-party websites or services that are not operated or controlled by us. This section explains our policy regarding these links and how they relate to your privacy.

Third-Party Websites:

  • Our website may include links to other websites, plug-ins, or applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.
  • We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policies of any website you visit through links on our site to understand how your data may be collected and used.

Handling User Data:

  • We do not handle or have access to any user data that may be collected by third-party websites. Each third-party site has its own policies and practices, which govern the collection, use, and protection of your personal information.

External Links Disclaimer:

  • The inclusion of any third-party link does not imply our endorsement of the linked site or its content. Your interaction with these sites is at your own risk, and we recommend that you review their privacy practices and terms of use.

Here’s Section 8: Policy Updates for your Privacy Policy:

8. Policy Updates

VMFSUSA.com may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. This section outlines how we will notify you of any changes and the importance of reviewing the policy periodically.

Notification of Changes:

  • We will post any changes to this Privacy Policy on our website. If the changes are significant, we may also notify you by email or through your account (if applicable) to ensure you are informed.
  • The “Effective Date” at the top of this policy will indicate when the most recent changes were made.

Your Responsibility:

  • It is your responsibility to review this Privacy Policy periodically to stay informed about how we are protecting your information. Continued use of our website following the posting of any changes constitutes your acceptance of those changes.

Effective Date: September 15, 2022

    Installation & Setup Support

    At VMFS USA, we aim to make the setup process for your vending machine as straightforward and stress-free as possible. Here’s what you can expect:

    Comprehensive Installation Guide

    Every vending machine comes with a detailed installation guide that simplifies the process. Whether it’s setting up the machine at your location, connecting it to Wi-Fi, or securing it to the walls, our guide ensures you can handle it without a hitch.

    User-Friendly Cloud Software

    For machines equipped with cloud software, managing your vending machine has never been easier. The software allows you to: Add and edit products effortlessly. Monitor the machine’s functionality remotely.
    Manage inventory and sales data seamlessly.

    Self-Setup Made Easy

    Our vending machines are designed for easy self-installation. With intuitive interfaces and straightforward assembly, you’ll find the process to be a no-brainer.

    Support When You Need It

    Technical Support:
    Wi-Fi setup, software configuration, and troubleshooting.

    Clinical Support:
    Bolting, location setup, and alignment assistance.

    We’re here to provide any additional support you need, so you can focus on running your business while we ensure your vending machine operates flawlessly from day one.
    Contact Us

    VMFS Customer Success Team

    From the moment you place your order, you are not just a customer; you are a partner. Our VMFS Customer Success Team is a dedicated, personalized, and virtual resource committed to ensuring your vending business thrives from day one. We have designed a proactive onboarding process to prepare you for success, even before your machine arrives.

    Here is a step-by-step overview of your journey with our Customer Success Team:

    Step 1: Post-Order Onboarding Call

    Shortly after your order is confirmed, a dedicated member of our success team will schedule a one-on-one onboarding call. During this call, we will:

    • Introduce ourselves and become your personal point of contact.
    • Outline the entire support process, from pre-arrival training to final setup.
    • Answer any initial questions you may have about your machine, software, or delivery.
    Step 2: Pre-Arrival Setup & Training

    We empower you to get ahead while your machine is in production or transit. Before the machine ever reaches your location, we provide you with:

    • Card Reader Onboarding: We will guide you through the setup and activation of your card reader, ensuring you are ready to accept payments immediately.
    • Cloud Software Access & Demo: You will receive early access to your cloud management portal. Our team will provide a virtual demo, showing you how to add products, set prices, and monitor analytics. This allows you to build your digital menu and familiarize yourself with the software in advance.
    Step 3: Receiving Your Machine Safely

    Your vending machine arrives securely packaged in a box, having passed our rigorous quality assurance checks. We want you to have fun with the unboxing experience, but safety and proper handling are crucial.

    • Handling Instructions: For larger machines, you must use a forklift or pallet jack for transport. Do not attempt to handle the machine by hand, as this can cause personal injury and damage the unit.
    • Receiving Guidance: Our team provides clear instructions on how to receive the freight delivery, inspect the packaging, and move the machine to its final location.
    Step 4: Plug-and-Play Setup with Virtual Assistance

    Our machines are engineered for a simple, plug-and-play installation, minimizing the need for extensive maintenance or technical services. However, you are never on your own.

    • Self-Setup Empowered: If you choose to set up the machine yourself, we provide a comprehensive guide to walk you through the process.
    • Virtual Assistant: A member of our Customer Success Team is available via video call to provide a complete virtual setup walkthrough. We will stay on the line with you, guiding you through every step from unboxing and placement to connecting to Wi-Fi and running your first test vend.
    Step 5: Ongoing Personalized Support

    Our relationship doesn't end after setup. The Customer Success Team remains your dedicated partner. Whether you need a quick reminder on a software feature or have a question about operations, help is always within reach. You can connect with us easily via:

    • Email: info@vmfsusa.com
    • Phone Call: (305) 395-3997

    Get a Quote

    Call Us Now!

    Or send us an inquiry

    After-Sale Support

    At VMFS USA, our commitment to you doesn’t end once your vending machine is delivered. We’re here to support you every step of the way, ensuring your machine runs smoothly and efficiently for the long term.

    Certified Technicians

    If an issue requires hands-on attention, we’ll connect you with our network of certified and qualified technicians. These experts are trained to handle repairs, adjustments, and maintenance, ensuring your machine is back to optimal performance in no time.

    Comprehensive Assistance

    From technology setup to technical troubleshooting, our team is ready to assist with:

    • Cloud software configuration and operation.
    • Machine setup, fine-tuning, and adjustments.
    • Any after-sale service or questions you have.
    A Relationship Built for the Long Term

    We’re dedicated to fostering a lasting relationship with our customers. By providing reliable, responsive support, we aim to ensure your vending machine continues to serve your business effectively for years to come.

    Your success is our success, and we’re here to help every step of the way.

    Contact Us

    Our Ordering Process

    At VMFS USA, you can buy in one of two ways. Some machines are in stock and ready to ship, other machines are build to order. Follow the path that fits your machine.

    Path 1, In Stock and Ready to Ship
    1. Select your machine 
    2. Checkout and pay using your preferred method [credit or debit card, PayPal, Afterpay, Credova, Klarna].
    3. Choose delivery or pickup during checkout. You will see the options available for your location.
    4. Order confirmation arrives by email with your receipt and next steps.
    5. Processing begins after payment is verified. We prepare the machine for shipment or pickup based on what you selected at checkout.
    6. Shipping or pickup follows the timing shown at checkout or in your confirmation. We share tracking details by email when the carrier scans the freight. For pickup, our team confirms the date, time, and loading instructions.
    New vending machines for sale
    Path 2, Build to Order
    1. Request a quote from the product page. Share your required features, branding needs, and delivery or pickup preference.
    2. Order review by our team. We confirm specs and provide a build scope with an estimated timeline [up to 60 days, based on configuration and options].
    3. Approve your quote. Once approved, we issue an order form and invoice with your payment options.
    4. Complete payment using your preferred method [credit or debit card, PayPal, Afterpay, Credova, Klarna].
    5. Production begins after payment is verified. We build and test your machine to match the approved specification.
    6. Shipping or pickup once production is complete. We coordinate delivery or pickup based on your selection and provide tracking or pickup instructions.
    Accepted Payment Methods
    • Credit or debit card
    • PayPal
    • Afterpay [pay over time]
    • Credova [financing, on approval]
    • Klarna [pay over time]
    New vending machines for sale
    Shipping and Delivery
    • Freight delivery to your location. We arrange secure packaging and insured shipping. Tracking is shared by email when available.
    • Pickup option is available by appointment. We confirm loading requirements, location, and timing.
    What to Expect After You Order
    • Email updates for order confirmation, production status [build to order], and shipping or pickup details.
    • Support from our team if you need help with placement, menu setup, or accessories.
    • Documentation is provided with your machine [user manual, setup checklist, warranty information].

    We keep the process clear and predictable, from checkout or quote approval to delivery or pickup. If you have any questions, contact our support team and we will guide you step by step.

    Contact Us