VMFS Warranty Support

Extended Warranty Coverage That Keeps You Moving

At VMFS USA™, we go beyond the sale—offering extended warranty plans that protect your vending machines and keep your business running smoothly. From year one to year three, we’ve got your back with expert support, parts coverage, and remote diagnostics when you need it most.

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VMFS USA™ Warranty Information

Warranty Options

Every VMFS USA™ vending machine comes with a standard 1-year warranty included at no additional cost. This warranty covers parts and labor for any functional issues caused by manufacturing defects or normal use.

For customers who want additional protection, extended warranty options are available at the time of purchase:

  • 1-Year Warranty – Included
  • 2-Year Extended Warranty – Add for $250
  • 3-Year Extended Warranty – Add for $400

Extended coverage begins immediately after the initial 1-year warranty ends and includes the same benefits.

What the Warranty Covers

The warranty is designed to keep your machine protected from unexpected malfunctions related to manufacturer-approved parts and systems. This includes coverage for electrical components, motors, sensors, control boards, and payment modules.

If a part fails during the warranty period, VMFS USA™ will provide a replacement and cover shipping if applicable inside the continental US.

Support also includes remote technical diagnostics and assistance for software, vending logic, and VMFS USA™ Cloud setup. Firmware updates and cloud-related issues are supported under warranty as long as your system remains connected and properly configured.

What the Warranty Does Not Cover

The warranty does not cover damage caused by misuse, vandalism, or third-party tampering. Cosmetic wear such as dents, scratches, and faded labels is not included, nor are consumable components like keys, filters, or coils.

Damage caused by environmental factors such as fire, flooding, or power surges is also excluded. Any repairs attempted by non-authorized parties may void your warranty.

How to File a Warranty Claim

If you encounter a problem with your vending machine during the warranty period, the process to file a claim is simple. Contact the VMFS USA™ support team by phone or email and provide your machine’s serial number, date of purchase, and a description of the issue. Photos or videos can help expedite the troubleshooting process.

Our team will perform remote diagnostics and determine the best solution. If a part needs replacement, we’ll ship it directly to you. If the issue requires hands-on service, we’ll help arrange support with a certified technician.

Benefits of an Extended Warranty

Choosing an extended warranty gives you long-term confidence in your investment. With two or three years of continued coverage, you’ll reduce the risk of out-of-pocket repair costs and maintain access to expert technical assistance as your business grows.

Extended warranty customers receive priority claim processing, faster part fulfillment, and full access to cloud-related support. The extended coverage is ideal for high-traffic locations or operators managing multiple machines.

After Your Warranty Ends

Once your standard or extended warranty expires, VMFS USA™ continues to offer full support through optional paid services. Remote Support Plans are available to help you manage your machines, resolve issues, and stay operational with minimal downtime.

Machines that remain connected to VMFS Cloud will continue to benefit from remote management, real-time inventory tracking, and software controls—provided your cloud subscription stays active.

Certified replacement parts and upgrade kits are available for purchase at any time. Whether you need to replace a touchscreen, payment unit, or internal component, we supply certified hardware for all supported models.

For additional peace of mind, we offer optional annual service checkups. These visits include preventive maintenance, internal inspections, and software updates to ensure your machine continues to perform reliably beyond the warranty period.

Need Support or Have Questions?

If you have any questions about warranty coverage or need to file a claim, our support team is here to help. You can reach us by phone or email during regular business hours. We’ll make sure your issue is handled promptly and professionally.

Phone: (305) 395-3997
Email: info@vmfsusa.com
Support Hours: Monday–Friday, 9:00 AM to 6:00 PM EST

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After-Sale Support

At VMFS USA, our commitment to you doesn’t end once your vending machine is delivered. We’re here to support you every step of the way, ensuring your machine runs smoothly and efficiently for the long term.

Certified Technicians

If an issue requires hands-on attention, we’ll connect you with our network of certified and qualified technicians. These experts are trained to handle repairs, adjustments, and maintenance, ensuring your machine is back to optimal performance in no time.

Comprehensive Assistance

From technology setup to technical troubleshooting, our team is ready to assist with:

  • Cloud software configuration and operation.
  • Machine setup, fine-tuning, and adjustments.
  • Any after-sale service or questions you have.
A Relationship Built for the Long Term

We’re dedicated to fostering a lasting relationship with our customers. By providing reliable, responsive support, we aim to ensure your vending machine continues to serve your business effectively for years to come.

Your success is our success, and we’re here to help every step of the way.

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Installation & Setup Support

At VMFS USA, we aim to make the setup process for your vending machine as straightforward and stress-free as possible. Here’s what you can expect:

Comprehensive Installation Guide

Every vending machine comes with a detailed installation guide that simplifies the process. Whether it’s setting up the machine at your location, connecting it to Wi-Fi, or securing it to the walls, our guide ensures you can handle it without a hitch.

User-Friendly Cloud Software

For machines equipped with cloud software, managing your vending machine has never been easier. The software allows you to: Add and edit products effortlessly. Monitor the machine’s functionality remotely.
Manage inventory and sales data seamlessly.

Self-Setup Made Easy

Our vending machines are designed for easy self-installation. With intuitive interfaces and straightforward assembly, you’ll find the process to be a no-brainer.

Support When You Need It

Technical Support:
Wi-Fi setup, software configuration, and troubleshooting.

Clinical Support:
Bolting, location setup, and alignment assistance.

We’re here to provide any additional support you need, so you can focus on running your business while we ensure your vending machine operates flawlessly from day one.
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Our Ordering Process

At VMFS USA, you can buy in one of two ways. Some machines are in stock and ready to ship, other machines are build to order. Follow the path that fits your machine.

Path 1, In Stock and Ready to Ship
  1. Select your machine 
  2. Checkout and pay using your preferred method [credit or debit card, PayPal, Afterpay, Credova, Klarna].
  3. Choose delivery or pickup during checkout. You will see the options available for your location.
  4. Order confirmation arrives by email with your receipt and next steps.
  5. Processing begins after payment is verified. We prepare the machine for shipment or pickup based on what you selected at checkout.
  6. Shipping or pickup follows the timing shown at checkout or in your confirmation. We share tracking details by email when the carrier scans the freight. For pickup, our team confirms the date, time, and loading instructions.
New vending machines for sale
Path 2, Build to Order
  1. Request a quote from the product page. Share your required features, branding needs, and delivery or pickup preference.
  2. Order review by our team. We confirm specs and provide a build scope with an estimated timeline [up to 60 days, based on configuration and options].
  3. Approve your quote. Once approved, we issue an order form and invoice with your payment options.
  4. Complete payment using your preferred method [credit or debit card, PayPal, Afterpay, Credova, Klarna].
  5. Production begins after payment is verified. We build and test your machine to match the approved specification.
  6. Shipping or pickup once production is complete. We coordinate delivery or pickup based on your selection and provide tracking or pickup instructions.
Accepted Payment Methods
  • Credit or debit card
  • PayPal
  • Afterpay [pay over time]
  • Credova [financing, on approval]
  • Klarna [pay over time]
New vending machines for sale
Shipping and Delivery
  • Freight delivery to your location. We arrange secure packaging and insured shipping. Tracking is shared by email when available.
  • Pickup option is available by appointment. We confirm loading requirements, location, and timing.
What to Expect After You Order
  • Email updates for order confirmation, production status [build to order], and shipping or pickup details.
  • Support from our team if you need help with placement, menu setup, or accessories.
  • Documentation is provided with your machine [user manual, setup checklist, warranty information].

We keep the process clear and predictable, from checkout or quote approval to delivery or pickup. If you have any questions, contact our support team and we will guide you step by step.

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