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Máquina expendedora de café helado

$12,000.00

Nuestra máquina expendedora de café helado en venta ofrece café recién hecho y frío en sólo 60 segundos. Con una máquina de hielo integrada, una pantalla táctil de 22″ y limpieza automática, esta máquina comercial de café helado es perfecta para lugares de mucho tránsito y funcionamiento ininterrumpido.

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Máquina expendedora de café helado

Nuestra máquina expendedora de café helado ofrece café frío de calidad de cafetería a la carta, con molido fresco, dispensación de hielo y una pantalla táctil de 22″ para una experiencia de primera para el cliente. Perfecta para oficinas, aeropuertos, campus y lugares de mucho tráfico, esta máquina comercial de café helado funciona 24 horas al día, 7 días a la semana, para maximizar las ventas y la satisfacción del cliente. ¿Quieres ver más opciones? Explora nuestra gama completa de máquinas expendedoras de café y encuentra la más adecuada para tu negocio.

Key Features

Fabricador de hielo integrado

Suministra café helado recién enfriado con cada pedido, sin necesidad de una fuente de hielo externa.

Dispensación rápida en 60 segundos

Sirve café espresso italiano, café con leche o bebidas instantáneas en menos de un minuto, perfecto para locales muy concurridos.

Pantalla táctil interactiva de 22

Proporciona un menú fácil de usar y sirve de pantalla multimedia para anuncios y promociones.

Sistema de elaboración de cerveza de gran capacidad

Tiene capacidad para 180 tazas y 1,5 kg de café en grano, con 6 botes de ingredientes para una amplia gama de opciones de bebida.

Amoladora profesional suiza

Utiliza un molinillo de precisión de 64 mm para obtener un café suave y aromático de calidad constante.

Limpieza y mantenimiento automáticos

Incorpora un ciclo de limpieza de un solo toque para mantener el sistema higiénico y listo para su uso continuo.

Por qué elegir la máquina expendedora de café helado VMFS USA

Esta máquina expendedora de café helado está diseñada para ofrecer rendimiento y beneficios. Con un sistema de preparación de gran capacidad, una máquina de hielo integrada y un molinillo suizo, ofrece bebidas con calidad de barista en menos de un minuto. Su pantalla táctil de 22″ atrae a los clientes e impulsa el compromiso, mientras que el sistema de limpieza automática mantiene las operaciones sin esfuerzo. Perfecta para oficinas, aeropuertos, campus y locales comerciales que deseen una máquina de café helado comercial fiable que funcione 24 horas al día, 7 días a la semana, para aumentar las ventas y la satisfacción del cliente.
Opciones de bebidas versátiles
Desde el espresso al té de burbujas, esta máquina ofrece una amplia gama de bebidas frías y calientes, para todos los gustos y preferencias.
Opción de cafetera personalizada
Actualiza a café recién molido para una auténtica experiencia de cafetería, ofreciendo a tus clientes tazas de café ricas y aromáticas.
Dispensación automática de vasos
La dispensación automática de tazas garantiza un servicio rápido y eficaz, suministrando bebidas calientes y frías sin ensuciar.
Agitación inteligente y limpieza con un solo clic:
El agitador incorporado mantiene las bebidas perfectamente mezcladas, mientras que la limpieza con un solo clic simplifica el mantenimiento, garantizando que tu máquina permanezca limpia y lista para usar.

Who is this Machine for?

Para empresarios

Solicitar una máquina gratuita significa que puedes mejorar tu local sin costes iniciales. Añade comodidad a tus clientes e impulsa el compromiso con aperitivos y bebidas disponibles in situ.

Para Operador de Vending

Las máquinas expendedoras VMFSUSA son tu mejor opción para crecer o ampliar tu ruta. Su gran capacidad, opciones de pago flexibles y sistema de gestión remota hacen que sea más fácil que nunca operar varias máquinas de forma eficiente.

What Our Customers Are Saying

Don’t just take our word for it—hear from operators and businesses who’ve transformed their vending operations with VMFSUSA.

David Smith

IT Professional

A nuestro equipo le encanta tener café helado disponible todo el día. Mantiene alta la moral y da a todos un impulso de energía por la tarde. La máquina es fácil de usar y siempre está abastecida, lo que la convierte en una parte fiable de nuestra rutina en la sala de descanso.

Sarah

Business Manager

Los viajeros aprecian el servicio rápido y el sabor fresco durante las escalas. La máquina sirve café frío de forma rápida y constante, lo que es perfecto para las personas que tienen que coger un vuelo y necesitan un tentempié antes de embarcar.

Michael

Shop Keeper

Los estudiantes hacen cola entre las clases y la máquina mantiene el ritmo incluso en los momentos de mayor afluencia. Se ha convertido en uno de los lugares más populares del campus y proporciona un estímulo de cafeína muy necesario que les ayuda a mantenerse concentrados en sus estudios.

Jessica

Gym Owner

Los huéspedes comentan lo agradable que es tomar un café de barista sin salir del hotel. El café helado sabe siempre fresco y añade un toque de calidad a nuestra experiencia en el vestíbulo que encanta a los huéspedes.

Smith

Business Man

Los residentes están encantados de tener una opción de café frío de calidad en el edificio. Se ha convertido rápidamente en uno de los servicios más utilizados y ha aumentado la satisfacción general de nuestra comunidad.

Hannah

Boutique Owner

Los compañeros utilizan la máquina a diario y se ha convertido en un punto de encuentro central en la oficina. La gente disfruta haciendo pequeñas pausas para tomar un café helado y charlar, lo que ha mejorado la colaboración y el ambiente de trabajo en general.

Preguntas frecuentes

Tiene capacidad para 180 tazas con una tolva de granos de café de 1,5 kg y seis grandes recipientes de ingredientes para mezclas.
Cada bebida se prepara, se hiela y se dispensa en unos 60 segundos, manteniendo las colas en movimiento incluso en lugares muy concurridos.
Sí, tiene una máquina de hielo integrada que produce automáticamente hielo fresco para cada pedido de café helado.
Puede servir café helado, café con leche frío, café con leche, espresso e incluso bebidas instantáneas aromatizadas utilizando los botes.
Acepta monedas, billetes, tarjetas de crédito y débito, y pagos sin efectivo como Apple Pay y Google Pay.
Sí, está diseñado para un funcionamiento continuo en lugares de mucho tráfico, como aeropuertos, oficinas y campus.
Sí, con la tecnología VMFS Cloud, puedes controlar los niveles de existencias, ajustar los precios y ver los análisis de ventas en tiempo real desde cualquier lugar.
Tiene un ciclo de limpieza automático de un solo toque y diagnósticos inteligentes que hacen que el mantenimiento sea rápido y fácil.
Utiliza un molinillo plano suizo de 64 mm para obtener un café fresco y aromático de calidad constante.
VMFSUSA ofrece a la venta máquinas expendedoras de café de alta calidad, diseñadas para ofrecer eficacia y comodidad. Nuestras máquinas ofrecen múltiples selecciones de bebidas, opciones de pago sin efectivo y supervisión remota, lo que las hace perfectas para oficinas, cafeterías y lugares de mucho tránsito. Explora nuestra gama para encontrar la mejor solución para tu negocio.

Brillo técnico en cada detalle

Dimensiones Alto: 76,3 pulg., Ancho: 42,5 pulg., Fondo: 31,3 pulg.
Peso Aproximadamente 992 lbs (con la máquina de hielo y el sistema de café instalados)
Capacidad Café: 180 tazas (tamaños de 10 oz / 12 oz / 16 oz)
Granos de café: tolva de granos de 1,5 kg
Recipientes para ingredientes: Seis recipientes de 4 l para leche en polvo, chocolate, té u otras mezclas
Sistema de infusión Extracción a la italiana con molinillo plano suizo de 64 mm, cámara de infusión ajustable de 7-16 g
Producción de hielo La máquina de hielo integrada proporciona hielo fresco automáticamente para cada pedido de café helado
Tiempo de dispensación Unos 60 segundos para bebidas de café, 25 segundos para bebidas instantáneas
Pantalla Pantalla táctil interactiva HD de 22″ con capacidad para mostrar anuncios
Tensión 110-240 V, 50/60 Hz (conmutación automática)
Consumo de energía Menos de 30 W en modo de espera, hasta 3000 W de pico durante la elaboración de la cerveza
Funciones inteligentes Dispensación automática de tazas, agitación inteligente, limpieza con un solo toque, ayuda a la gestión remota
Sistemas de pago Acepta monedas, billetes, tarjetas de crédito/débito, opciones sin efectivo como Apple Pay, Android Pay
Construcción Bastidor totalmente de acero engrosado con cerradura electrónica de seguridad y diseño antirrobo
custom vending machines for sale in USA

Customization Options

Make It Yours.
Every VMFS USA™ vending machine can be customized to match your brand, business, or location.

Branding & Wraps:
Add your logo, custom graphics, or a full-body vinyl wrap to create a standout presence and build brand recognition.

Color Choices:
Choose from sleek standard finishes or request custom color options to align with your brand identity or décor.

Upgrade Modules:
Enhance your machine with premium features, including:

Whether you’re running one machine or managing a fleet—make it look, feel, and perform exactly the way you want.

Machine Customization

Tailor the Vending Machine to Your Needs

We understand that every business is different, which is why our Vending Machines can be fully customized to suit your specific requirements. From its hardware to its payment systems, our Vending machines offer flexibility at every level, ensuring it fits seamlessly into your operation.

Customization Highlights

Máquina expendedora de café helado

Thickened All-Steel Fuselage

Built to last, with a corrosion-resistant coating to withstand tough environments.

PVC Insulated Door Seals

Keep the interior temperature stable, improving energy efficiency while maintaining product quality.

Replaceable Base Options

Choose the best base for your location, with independent, replaceable base options to match your needs.

Power-Off Protection

Safeguards your products in case of a power outage.

Double-Layer Toughened Glass

Optional defogging system to keep the display clear and sharp, ensuring a great customer experience.

Commodity Detection

Ensures that products are dispensed accurately and reliably, reducing customer complaints.

Revestimiento moldeado de espuma

Mantiene una temperatura constante, garantizando una refrigeración y frescura óptimas para una gran variedad de aperitivos y bebidas

Control avanzado de la temperatura

Permite ajustes precisos para satisfacer necesidades específicas de refrigeración, garantizando la frescura de tus productos.

Múltiples opciones de pago

Admite efectivo, monedas y pagos móviles, incluidos Apple Pay y Google Pay. Nuestras máquinas expendedoras con lector de tarjetas garantizan transacciones fáciles.

Sistema modular de refrigeración

Refrigeración rápida y energéticamente eficiente impulsada por compresores comerciales, con refrigerantes ecológicos que cumplen la normativa estadounidense.

Cámara de seguridad

La cámara de vigilancia integrada garantiza la seguridad de las transacciones, protegiendo tu negocio y a tus clientes.

Monitorización remota

Realiza un seguimiento de los pagos y los datos de las transacciones en tiempo real, proporcionando un mayor control y transparencia a tu empresa a través de VMFS Cloud.

Payback Calculator

Daily foot traffic210
0500
Traffic conversion rate*6%
0%15%
Semi-PublicResidentialWork place
Average item price$3
$0$15
VendingMicro-marketRetail
Items per order*2
03
Profit margin60%
0%120%
Snacks & drinksFresh foodSpecialty
Gross revenue
$2,268
Payback
10 months

Investment & ROI

Proven Results. Real Returns.
VMFS USA™ vending machines have a 96% success rate across 300+ clients—and many operators see positive ROI within 6 to 12 months.

Sample ROI Breakdown:
Average earnings range from $500–$2,500/month per machine depending on the location, product mix, and customer traffic. With low operating costs, most machines pay for themselves within the first year.

Matchmaking & Mentorship:
We help connect you with locations, investors, and suppliers—and give you access to vending mentors who’ve built profitable routes nationwide.

Exclusive Operator Network:
Join a growing community of vending business owners who share real-world strategies, supplier contacts, and route-building insights to help you grow faster.

This isn’t just equipment—it’s a proven business model backed by expert support and real success stories.

How It Works

Flexible Financing to Fit Your Business

We understand that purchasing a vending machine is a big investment. That’s why we offer flexible financing options tailored to your budget, so you can get the machine you need without large upfront costs. Start generating income with our Classic Combo Vending Machine today and pay as you grow.

Financing Calculator

Shipping & Delivery

At VMFS USA™, we understand that reliable and efficient delivery is crucial when purchasing a vending machine. We strive to ensure your product arrives safely and on time.

Shipping Details:

  • Processing Time: Once your order is placed, our team will process it within 1-14 business days, depending on model and options.
  • Shipping Methods: We offer various shipping options, including standard ground shipping and expedited delivery, to meet your needs. Our logistics partners are chosen for their expertise in handling large and delicate items.
  • Delivery Time: Standard delivery typically takes 7-14 business days, depending on your location. Expedited shipping options may reduce this time. Not accounting for Delays on the processes/ logisitics

Delivery & Installation:

  • Curbside Delivery: Our standard delivery includes curbside drop-off. This service ensures your vending machine is delivered to the closest accessible point to your property.
  • Inside Delivery & Installation: For an additional fee, we offer inside delivery and installation services. Our professional team will place the vending machine in your desired location and ensure it’s set up and ready to use.

Shipping Costs:

  • Standard Shipping: Calculated at checkout based on your location and the size of the vending machine.
  • Expedited Shipping: Available upon request, with additional charges applied at checkout.

Tracking Your Order:

  • Once your vending machine has shipped, you will receive a confirmation email with tracking details. This allows you to monitor your shipment’s progress from our warehouse to your location.

International Shipping:

  • We currently offer international shipping to select countries. Please contact our customer service team for a shipping quote and additional details.

Important Information:

  • Delivery Conditions: Please ensure that the delivery location is accessible for large freight trucks. If there are any specific delivery instructions or challenges, please inform us when placing your order.
  • Damages: In the rare event that your vending machine arrives damaged, please notify us immediately. We will work quickly to resolve the issue and ensure your satisfaction.

Advanced Features with VMFS Cloud

With VMFS Cloud, managing your vending machine has never been easier. This cloud-based system allows you to monitor and control your machine remotely, giving you full visibility and control from anywhere in the world. Whether you’re tracking sales or adjusting inventory, VMFS Cloud puts the power in your hands.

Why Choose VMFS USA™?

Stay in Control with VMFS Cloud Remote Management

With VMFS Cloud, managing your vending machine has never been easier. This cloud-based system allows you to monitor and control your machine remotely, giving you full visibility and control from anywhere in the world. Whether you’re tracking sales or adjusting inventory, VMFS Cloud puts the power in your hands.

VMFS Cloud Features

Real-Time Monitoring
Instantly track inventory, sales, and machine status from any device. Know exactly when to restock and ensure your machine is always running smoothly.
Video Surveillance

Keep an eye on your machine’s surroundings with integrated video monitoring. This added layer of security protects your investment.

Fault Detection and Alarming
Receive real-time alerts for any issues with the machine, allowing you to resolve problems quickly and minimize downtime.
Operation Configurations
Adjust product settings, temperature, and pricing remotely. VMFS Cloud makes it easy to fine-tune your machine without needing to be on-site.
Income and Sales Analytics
Access detailed reports on sales performance, income tracking, and inventory turnover to optimize your vending strategy.
Mobile App Access

Manage everything from your phone with the VMFS Cloud mobile app, making it even easier to stay connected to your business on the go.

Vending Machine Warranty & Parts

Get The Parts You Need—Fast. Nationwide. No Hassle.
VMFS USA™ offers certified vending machine parts with 24–48 hour shipping across the U.S. so you can stay up and running.

We stock parts for every machine type: snack, soda, coffee, frozen, and combo units. From touchscreens and control boards to payment systems, spirals, motors, and sensors—our inventory is extensive and ready to ship.

Most orders ship within 1–2 business days. Wherever you are, we’ll get your parts to you fast.

Not sure what you need? Our team is available by phone, screen share, or live chat to help you identify the right part and walk you through installation.

Service and Support

Comprehensive Service & Support

At VMFS USA™, we believe in more than just providing top-quality vending machines—we’re committed to ensuring your success every step of the way. From pre-sales assistance to after-sales support, our U.S.-based team of technicians and experts are always here to help.

Pre-Sales Guidance

  • Expert advice on choosing the right model and custom configurations based on your business needs.
  • Assistance with payment system setup and software customization to match your unique requirements.

Payment & Shipping

  • Flexible Financing and payment options tailored to your business.
  • Shipping plans designed to get your vending machine to you safely and efficiently.

Our Dedicated Team

  • Account Managers: Personalized service to ensure your needs are met throughout the process.
  • Hardware & Software Engineers: Ready to assist with any technical issues or customization needs.

Customer Support: Available through video and PDF tutorials, online guidance, or in-person support when needed.

After-Sales Support

  • Full training on operating the machine, including hardware and software walkthroughs.
  • Remote troubleshooting and repair guidance, ensuring quick resolutions to any issues.
  • Regular machine upgrades and access to technical support for long-term reliability.
  • Replacement parts and independent maintenance training to keep your machine running smoothly.

VMFS USA™ Warranty Information

Every VMFS USA™ vending machine includes a standard one-year warranty at no extra cost. It covers both parts and labor for any issues caused by manufacturing defects or normal use.

For those who want longer coverage, extended warranty plans are available at purchase:

  • 1-Year Warranty – Included

  • 2-Year Extended Warranty – for $250 Extra

  • 3-Year Extended Warranty – for $400 Extra

Extended protection starts right after the first year and offers the same full coverage and support.

What the Warranty Covers

The warranty protects your machine if approved parts or systems stop working under normal use. This includes electrical boards, motors, sensors, payment modules, and other key components.

If one of these parts fail during the warranty period, VMFS USA™ will send a replacement or repair kit. Labor costs aren’t included, but our team can guide you or your technician through the fix step by step.

You’ll also get remote support for software setup, vending logic, and VMFS USA™ Cloud. Firmware updates and troubleshooting are covered as long as your system is connected and properly configured.

What the Warranty Does Not Cover

The warranty doesn’t cover everything. Damage from misuse, vandalism, or unapproved changes isn’t included. Normal wear, such as scratches, dents, faded stickers, or parts that wear out over time like keys, filters, and coils, is also not covered.

It also excludes damage caused by fire, flooding, or power surges. If repairs are done by anyone not authorized by VMFS USA™, the warranty may no longer apply.

How to File a Warranty Claim

To file a warranty claim, contact VMFS USA™ support by phone or email. Share your machine’s serial number, purchase date, and a brief description of the issue. Photos or videos help us diagnose the problem faster.

Our team will run remote diagnostics and decide on the next step. We will ship replacement parts or a repair kit directly to you. If onsite service is needed, we will help arrange a visit from a certified technician.

Benefits of an Extended Warranty

An extended warranty gives you extra protection after the first year. It lowers the chance of paying for major repairs out of pocket and keeps you connected with our technical team for ongoing support.

Customers with extended coverage also get faster service. Parts ship sooner, and full cloud-related support stays included. For high-traffic spots like lounges or for operators managing several machines, this extra coverage makes daily operations easier and less stressful.

After Your Warranty Ends

When the warranty ends, you still have support. VMFS USA™ offers paid Remote Support Plans that help you manage your machines, fix issues faster, and reduce downtime.

If your VMFS Cloud account stays active, you’ll keep access to remote tools. You can check inventory, review performance, and make software changes from anywhere.

Replacement parts and upgrade kits are always available. If something needs to be swapped out, you can order it anytime. We also suggest a yearly service visit. During this checkup, our team performs preventive maintenance, updates software, and makes sure your machine keeps running smoothly long after the warranty expires.

Need Support or Have Questions?

Need help with a warranty? Contact us by email or phone during business hours and we will sort it out.

Phone: (305) 395-3997
Email: info@vmfsusa.com
Support Hours: Monday–Friday, 9:00 AM to 6:00 PM EST

Why We Are The Best?

More Than Vending Machines. A Clear Path to Ownership.

50 years of U.S. Manufacturing. Built to Perform. Backed to Last.

At VMFS USA™, we believe vending should do more than make money — it should give you control, confidence, and clarity.

Whether you’re just starting out, expanding your reach, or building long-term freedom, our vending systems are designed to eliminate guesswork, remove friction, and deliver real results. Every machine comes with the strategy, support, and simplicity you need to build something that’s truly yours.

We don’t ask what you want to buy.
We ask what kind of life you want to build — and we help you build it.

Our 4 Pillars of Success

Built for Simplicity

Manage your vending business from your phone. No tech stress. Just tap, track, and grow.

Smart Placement Strategy

We use data to help you secure high-traffic, high-conversion locations that perform.

Real Human Support

Training, fast parts, and expert help when you need it. You're never on your own.

Machines That Last

Engineered for durability and built to perform. Reliable, efficient, and ready to scale.

For First-Time Buyers

You’ve never done this before. That’s exactly who we built this for.

From machine setup to location strategy, pricing, stocking, and remote management—we simplify everything. No confusion. No overwhelm.

You don’t just get a machine. You get a roadmap, a partner, and the confidence to launch strong.

financing for vending machine business
For Passive Income Seekers

Earn while you live — no micromanaging, no late-night stress.

With real-time tracking and remote access, your machine handles the work even when you’re offline.

This isn’t a second job. It’s income that runs quietly in the background — and it’s fully yours.

For Entrepreneurs & Side Hustlers

Start small. Scale smart.

Our systems are built for growth—with flexible options for products, branding, and locations that evolve with you.

You’re not just chasing quick wins. You’re building a real asset—with real support behind it.

For Franchise Builders

Multiply without the mess.

We help you scale smarter—with systems, site selection, and support designed for multi-unit growth.

From your first to your fiftieth machine, you get infrastructure that holds up, guidance that keeps pace, and the freedom to focus on the big picture.

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Máquina expendedora de café helado
Máquina expendedora de café helado

$12,000.00

Request Quote Este producto tiene múltiples variantes. Las opciones se pueden elegir en la página de producto
Total

Our Ordering Process

At VMFS USA, you can buy in one of two ways. Some machines are in stock and ready to ship, other machines are build to order. Follow the path that fits your machine.

Path 1, In Stock and Ready to Ship
  1. Select your machine 
  2. Checkout and pay using your preferred method [credit or debit card, PayPal, Afterpay, Credova, Klarna].
  3. Choose delivery or pickup during checkout. You will see the options available for your location.
  4. Order confirmation arrives by email with your receipt and next steps.
  5. Processing begins after payment is verified. We prepare the machine for shipment or pickup based on what you selected at checkout.
  6. Shipping or pickup follows the timing shown at checkout or in your confirmation. We share tracking details by email when the carrier scans the freight. For pickup, our team confirms the date, time, and loading instructions.
Path 2, Build to Order
  1. Request a quote from the product page. Share your required features, branding needs, and delivery or pickup preference.
  2. Order review by our team. We confirm specs and provide a build scope with an estimated timeline [up to 60 days, based on configuration and options].
  3. Approve your quote. Once approved, we issue an order form and invoice with your payment options.
  4. Complete payment using your preferred method [credit or debit card, PayPal, Afterpay, Credova, Klarna].
  5. Production begins after payment is verified. We build and test your machine to match the approved specification.
  6. Shipping or pickup once production is complete. We coordinate delivery or pickup based on your selection and provide tracking or pickup instructions.
Accepted Payment Methods
  • Credit or debit card
  • PayPal
  • Afterpay [pay over time]
  • Credova [financing, on approval]
  • Klarna [pay over time]
Shipping and Delivery
  • Freight delivery to your location. We arrange secure packaging and insured shipping. Tracking is shared by email when available.
  • Pickup option is available by appointment. We confirm loading requirements, location, and timing.
What to Expect After You Order
  • Email updates for order confirmation, production status [build to order], and shipping or pickup details.
  • Support from our team if you need help with placement, menu setup, or accessories.
  • Documentation is provided with your machine [user manual, setup checklist, warranty information].

We keep the process clear and predictable, from checkout or quote approval to delivery or pickup. If you have any questions, contact our support team and we will guide you step by step.

Installation & Setup Support

At VMFS USA, we aim to make the setup process for your vending machine as straightforward and stress-free as possible. Here’s what you can expect:

Comprehensive Installation Guide

Every vending machine comes with a detailed installation guide that simplifies the process. Whether it’s setting up the machine at your location, connecting it to Wi-Fi, or securing it to the walls, our guide ensures you can handle it without a hitch.

User-Friendly Cloud Software

For machines equipped with cloud software, managing your vending machine has never been easier. The software allows you to: Add and edit products effortlessly. Monitor the machine’s functionality remotely.
Manage inventory and sales data seamlessly.

Self-Setup Made Easy

Our vending machines are designed for easy self-installation. With intuitive interfaces and straightforward assembly, you’ll find the process to be a no-brainer.

Support When You Need It

Technical Support:
Wi-Fi setup, software configuration, and troubleshooting.

Clinical Support:
Bolting, location setup, and alignment assistance.

We’re here to provide any additional support you need, so you can focus on running your business while we ensure your vending machine operates flawlessly from day one.

VMFS Customer Success Team

From the moment you place your order, you are not just a customer; you are a partner. Our VMFS Customer Success Team is a dedicated, personalized, and virtual resource committed to ensuring your vending business thrives from day one. We have designed a proactive onboarding process to prepare you for success, even before your machine arrives.

Here is a step-by-step overview of your journey with our Customer Success Team:

Step 1: Post-Order Onboarding Call

Shortly after your order is confirmed, a dedicated member of our success team will schedule a one-on-one onboarding call. During this call, we will:

  • Introduce ourselves and become your personal point of contact.
  • Outline the entire support process, from pre-arrival training to final setup.
  • Answer any initial questions you may have about your machine, software, or delivery.
Step 2: Pre-Arrival Setup & Training

We empower you to get ahead while your machine is in production or transit. Before the machine ever reaches your location, we provide you with:

  • Card Reader Onboarding: We will guide you through the setup and activation of your card reader, ensuring you are ready to accept payments immediately.
  • Cloud Software Access & Demo: You will receive early access to your cloud management portal. Our team will provide a virtual demo, showing you how to add products, set prices, and monitor analytics. This allows you to build your digital menu and familiarize yourself with the software in advance.
Step 3: Receiving Your Machine Safely

Your vending machine arrives securely packaged in a box, having passed our rigorous quality assurance checks. We want you to have fun with the unboxing experience, but safety and proper handling are crucial.

  • Handling Instructions: For larger machines, you must use a forklift or pallet jack for transport. Do not attempt to handle the machine by hand, as this can cause personal injury and damage the unit.
  • Receiving Guidance: Our team provides clear instructions on how to receive the freight delivery, inspect the packaging, and move the machine to its final location.
Step 4: Plug-and-Play Setup with Virtual Assistance

Our machines are engineered for a simple, plug-and-play installation, minimizing the need for extensive maintenance or technical services. However, you are never on your own.

  • Self-Setup Empowered: If you choose to set up the machine yourself, we provide a comprehensive guide to walk you through the process.
  • Virtual Assistant: A member of our Customer Success Team is available via video call to provide a complete virtual setup walkthrough. We will stay on the line with you, guiding you through every step from unboxing and placement to connecting to Wi-Fi and running your first test vend.
Step 5: Ongoing Personalized Support

Our relationship doesn't end after setup. The Customer Success Team remains your dedicated partner. Whether you need a quick reminder on a software feature or have a question about operations, help is always within reach. You can connect with us easily via:

  • Email: info@vmfsusa.com
  • Phone Call: (305) 395-3997

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Nuestro proceso de pedido

En VMFS USA, puedes comprar de dos maneras. Algunas máquinas están en stock y listas para enviar, otras se fabrican bajo pedido. Sigue el camino que mejor se adapte a tu máquina.

Ruta 1, en stock y listo para enviar
  1. Selecciona tu máquina
  2. Realiza el pago con el método que prefieras [tarjeta de crédito o débito, PayPal, Afterpay, Credova, Klarna].
  3. Elige entrega o recogida durante el pago. Verás las opciones disponibles para tu ubicación.
  4. La confirmación del pedido llega por correo electrónico con tu recibo y los siguientes pasos.
  5. La tramitación comienza una vez verificado el pago. Preparamos la máquina para su envío o recogida en función de lo que hayas seleccionado al pagar.
  6. El envío o la recogida siguen el calendario indicado en el momento de pagar o en tu confirmación. Compartimos los detalles de seguimiento por correo electrónico cuando el transportista escanea la carga. Para la recogida, nuestro equipo confirma la fecha, la hora y las instrucciones de carga.
Ruta 2, Construir por encargo
  1. Solicita un presupuesto desde la página del producto. Indícanos las características que necesitas, tus necesidades de marca y tus preferencias de entrega o recogida.
  2. Revisión del pedido por nuestro equipo. Confirmamos las especificaciones y proporcionamos un alcance de construcción con un plazo estimado [hasta 60 días, en función de la configuración y las opciones].
  3. Aprueba tu presupuesto. Una vez aprobado, emitimos una orden de pedido y una factura con tus opciones de pago.
  4. Completa el pago utilizando el método que prefieras [tarjeta de crédito o débito, PayPal, Afterpay, Credova, Klarna].
  5. La producción comienza una vez verificado el pago. Construimos y probamos tu máquina para que se ajuste a las especificaciones aprobadas.
  6. Envío o recogida una vez finalizada la producción. Coordinamos la entrega o recogida en función de tu selección y te proporcionamos instrucciones de seguimiento o recogida.
Métodos de pago aceptados
  • Tarjeta de crédito o débito
  • PayPal
  • Afterpay [pago aplazado]
  • Credova [financiación, previa aprobación]
  • Klarna [pago a plazos]
Envío y entrega
  • Entrega a domicilio. Organizamos un embalaje seguro y un envío asegurado. El seguimiento se comparte por correo electrónico cuando está disponible.
  • La opción de recogida está disponible con cita previa. Confirmamos los requisitos de carga, el lugar y el horario.
Qué esperar después de hacer el pedido
  • Actualizaciones por correo electrónico de la confirmación del pedido, el estado de la producción [fabricación bajo pedido] y los detalles de envío o recogida.
  • Apoyo de nuestro equipo si necesitas ayuda con la colocación, la configuración del menú o los accesorios.
  • La documentación se suministra con tu máquina [manual del usuario, lista de comprobación de la configuración, información sobre la garantía].

Mantenemos el proceso claro y predecible, desde el pago o la aprobación del presupuesto hasta la entrega o recogida. Si tienes alguna duda, ponte en contacto con nuestro equipo de asistencia y te guiaremos paso a paso.

Soporte de instalación y configuración

En VMFS USA, nuestro objetivo es que el proceso de configuración de tu máquina expendedora sea lo más sencillo y menos estresante posible. Esto es lo que puedes esperar:

Guía de instalación completa

Cada máquina expendedora viene con una guía de instalación detallada que simplifica el proceso. Ya se trate de instalar la máquina en tu local, conectarla a la Wi-Fi o fijarla a las paredes, nuestra guía te garantiza que podrás hacerlo sin problemas.

Software en la nube fácil de usar

Para las máquinas equipadas con software en la nube, gestionar tu máquina expendedora nunca ha sido tan fácil. El software te permite Añadir y editar productos sin esfuerzo. Supervisar el funcionamiento de la máquina a distancia.
Gestionar el inventario y los datos de ventas sin problemas.

Autoconfiguración fácil

Nuestras máquinas expendedoras están diseñadas para una fácil autoinstalación. Con interfaces intuitivas y un montaje sencillo, verás que el proceso es pan comido.

Apoyo cuando lo necesitas

Asistencia técnica:
Configuración Wi-Fi, configuración de software y resolución de problemas.

Apoyo clínico:
Asistencia para el atornillado, la ubicación y la alineación.

Estamos aquí para proporcionarte cualquier apoyo adicional que necesites, para que puedas centrarte en dirigir tu negocio mientras nosotros nos aseguramos de que tu máquina expendedora funcione a la perfección desde el primer día.

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Asistencia posventa

En VMFS USA, nuestro compromiso contigo no termina con la entrega de tu máquina expendedora. Estamos aquí para apoyarte en cada paso del camino, asegurándonos de que tu máquina funcione sin problemas y con eficacia a largo plazo.

Técnicos certificados

Si un problema requiere atención práctica, te pondremos en contacto con nuestra red de técnicos certificados y cualificados. Estos expertos están formados para realizar reparaciones, ajustes y mantenimiento, garantizando que tu máquina vuelva a funcionar a pleno rendimiento en un abrir y cerrar de ojos.

Asistencia integral

Desde la configuración tecnológica hasta la resolución de problemas técnicos, nuestro equipo está preparado para ayudarte:

  • Configuración y funcionamiento del software en la nube.
  • Configuración, puesta a punto y ajustes de la máquina.
  • Cualquier servicio postventa o pregunta que tengas.
Una relación construida a largo plazo

Nos dedicamos a fomentar una relación duradera con nuestros clientes. Proporcionando una asistencia fiable y receptiva, nuestro objetivo es garantizar que tu máquina expendedora siga sirviendo eficazmente a tu negocio durante años.

Tu éxito es nuestro éxito, y estamos aquí para ayudarte en cada paso del camino.