Category Industry Insights & Trends

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Contact Us and we’ll get your questions answered as soon as possible.

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info@vmfsusa.com

Phone

(305) 395-3997

After-Sale Support

At VMFS USA, our commitment to you doesn’t end once your vending machine is delivered. We’re here to support you every step of the way, ensuring your machine runs smoothly and efficiently for the long term.

Certified Technicians

If an issue requires hands-on attention, we’ll connect you with our network of certified and qualified technicians. These experts are trained to handle repairs, adjustments, and maintenance, ensuring your machine is back to optimal performance in no time.

Comprehensive Assistance

From technology setup to technical troubleshooting, our team is ready to assist with:

  • Cloud software configuration and operation.
  • Machine setup, fine-tuning, and adjustments.
  • Any after-sale service or questions you have.
A Relationship Built for the Long Term

We’re dedicated to fostering a lasting relationship with our customers. By providing reliable, responsive support, we aim to ensure your vending machine continues to serve your business effectively for years to come.

Your success is our success, and we’re here to help every step of the way.

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Installation & Setup Support

At VMFS USA, we aim to make the setup process for your vending machine as straightforward and stress-free as possible. Here’s what you can expect:

Comprehensive Installation Guide

Every vending machine comes with a detailed installation guide that simplifies the process. Whether it’s setting up the machine at your location, connecting it to Wi-Fi, or securing it to the walls, our guide ensures you can handle it without a hitch.

User-Friendly Cloud Software

For machines equipped with cloud software, managing your vending machine has never been easier. The software allows you to: Add and edit products effortlessly. Monitor the machine’s functionality remotely.
Manage inventory and sales data seamlessly.

Self-Setup Made Easy

Our vending machines are designed for easy self-installation. With intuitive interfaces and straightforward assembly, you’ll find the process to be a no-brainer.

Support When You Need It

Technical Support:
Wi-Fi setup, software configuration, and troubleshooting.

Clinical Support:
Bolting, location setup, and alignment assistance.

We’re here to provide any additional support you need, so you can focus on running your business while we ensure your vending machine operates flawlessly from day one.
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Our Ordering Process

At VMFS USA, you can buy in one of two ways. Some machines are in stock and ready to ship, other machines are build to order. Follow the path that fits your machine.

Path 1, In Stock and Ready to Ship
  1. Select your machine 
  2. Checkout and pay using your preferred method [credit or debit card, PayPal, Afterpay, Credova, Klarna].
  3. Choose delivery or pickup during checkout. You will see the options available for your location.
  4. Order confirmation arrives by email with your receipt and next steps.
  5. Processing begins after payment is verified. We prepare the machine for shipment or pickup based on what you selected at checkout.
  6. Shipping or pickup follows the timing shown at checkout or in your confirmation. We share tracking details by email when the carrier scans the freight. For pickup, our team confirms the date, time, and loading instructions.
Path 2, Build to Order
  1. Request a quote from the product page. Share your required features, branding needs, and delivery or pickup preference.
  2. Order review by our team. We confirm specs and provide a build scope with an estimated timeline [up to 60 days, based on configuration and options].
  3. Approve your quote. Once approved, we issue an order form and invoice with your payment options.
  4. Complete payment using your preferred method [credit or debit card, PayPal, Afterpay, Credova, Klarna].
  5. Production begins after payment is verified. We build and test your machine to match the approved specification.
  6. Shipping or pickup once production is complete. We coordinate delivery or pickup based on your selection and provide tracking or pickup instructions.
Accepted Payment Methods
  • Credit or debit card
  • PayPal
  • Afterpay [pay over time]
  • Credova [financing, on approval]
  • Klarna [pay over time]
Shipping and Delivery
  • Freight delivery to your location. We arrange secure packaging and insured shipping. Tracking is shared by email when available.
  • Pickup option is available by appointment. We confirm loading requirements, location, and timing.
What to Expect After You Order
  • Email updates for order confirmation, production status [build to order], and shipping or pickup details.
  • Support from our team if you need help with placement, menu setup, or accessories.
  • Documentation is provided with your machine [user manual, setup checklist, warranty information].

We keep the process clear and predictable, from checkout or quote approval to delivery or pickup. If you have any questions, contact our support team and we will guide you step by step.

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