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After-Sale
Support
At VMFS USA, our commitment to you doesn’t end once your vending machine is delivered. We’re here to support you every step of the way, ensuring your machine runs smoothly and efficiently for the long term.
Certified Technicians
If an issue requires hands-on attention, we’ll connect you with our network of certified and qualified technicians. These experts are trained to handle repairs, adjustments, and maintenance, ensuring your machine is back to optimal performance in no time.
Comprehensive Assistance
From technology setup to technical troubleshooting, our team is ready to assist with:
Cloud software configuration and operation.
Machine setup, fine-tuning, and adjustments.
Any after-sale service or questions you have.
A Relationship Built for the Long Term
We’re dedicated to fostering a lasting relationship with our customers. By providing reliable, responsive support, we aim to ensure your vending machine continues to serve your business effectively for years to come.
Your success is our success, and we’re here to help every step of the way.
At VMFS USA, we aim to make the setup process for your vending machine as straightforward and stress-free as possible. Here’s what you can expect:
Comprehensive Installation Guide
Every vending machine comes with a detailed installation guide that simplifies the process. Whether it’s setting up the machine at your location, connecting it to Wi-Fi, or securing it to the walls, our guide ensures you can handle it without a hitch.
User-Friendly Cloud Software
For machines equipped with cloud software, managing your vending machine has never been easier. The software allows you to: Add and edit products effortlessly. Monitor the machine’s functionality remotely. Manage inventory and sales data seamlessly.
Self-Setup Made Easy
Our vending machines are designed for easy self-installation. With intuitive interfaces and straightforward assembly, you’ll find the process to be a no-brainer.
Support When You Need It
Technical Support: Wi-Fi setup, software configuration, and troubleshooting.
Clinical Support: Bolting, location setup, and alignment assistance.
We’re here to provide any additional support you need, so you can focus on running your business while we ensure your vending machine operates flawlessly from day one.
At VMFS USA, we ensure a seamless and personalized experience for every customer ordering a vending machine. Here’s how our order process works:
Shipping & Delivery
Once the machine is ready, we carefully ship it to your specified location, ensuring timely and secure delivery.
Placing Your Order
Once you place an order for a vending machine on our website, you’ll provide details about your requirements, including the type of machine, features, and the intended location.
Order Review & Build Timeline
Upon receiving your order, our team carefully reviews it and evaluates the timeline required to build and customize your vending machine. Since all our machines are built to order, we ensure every detail matches your specifications.
Estimated Delivery Timeline
After assessing the build requirements, we send you an estimate outlining: How long it will take to manufacture and customize your machine.
The estimated delivery date based on your location.
Confirmation & Payment
Once you review and approve the timeline, we will send you an official order form along with an invoice. You can then complete your payment using your preferred payment method.
Building & Customizing Your Machine
Once you place an order for a vending machine on our website, you’ll provide details about your requirements, including the type of machine, features, and the intended location.
At VMFS USA, we prioritize transparency and quality, ensuring that every vending machine is built to exceed your expectations. If you have any questions during the process, our support team is here to assist you every step of the way.