Shipping policy

Shipping and Installation Policy

At VMFS USA, we are committed to delivering your vending machine safely and ensuring a smooth installation experience. Our shipping and installation process is designed to be clear, reliable, and easy to manage, whether you are setting up your first machine or expanding your operation.

Shipping Policy

Order Processing

Once your order is confirmed, our team begins preparing your vending machine for shipment. Each machine is carefully inspected, tested, and securely packaged to minimize the risk of damage during transit.

Shipping Method

Vending machines are shipped via freight carrier due to their size and weight. Standard delivery is curbside delivery unless otherwise specified in writing at the time of purchase. The carrier will deliver the machine to the nearest accessible point at the delivery address.

Delivery Timeline

Estimated shipping timelines are provided at checkout or during order confirmation. Delivery times may vary based on location, carrier availability, weather conditions, and other factors outside of our control.

Delivery Responsibilities

The customer is responsible for:

Ensuring adequate access for freight delivery.
Arranging any necessary equipment or labor to move the machine from the delivery point to its final installation location.
Inspecting the machine upon delivery and reporting any visible shipping damage to the carrier immediately.

Failure to report shipping damage at the time of delivery may affect eligibility for freight claims.

Installation and Setup Policy

Self Installation Design

All VMFS USA vending machines are designed for self installation. The machines feature intuitive interfaces, straightforward assembly, and clearly labeled components, making setup simple for most users without the need for professional installers.

Comprehensive Installation Guide

Each vending machine includes a detailed installation guide that walks you through every step of the setup process, including:

Positioning the machine at your location.
Connecting the machine to power.
Wi-Fi setup and network connection.
Securing the machine to walls or floors when required.
Initial software configuration and testing.

This guide is designed to help you complete installation efficiently and confidently.

Cloud Software Setup

For machines equipped with cloud based software, setup includes access to a user friendly management platform that allows you to:

Add, edit, and manage products.
Monitor machine performance remotely.
Track inventory levels and sales data.
Manage pricing and operational settings.

Support Services

Technical Support

Our technical support team is available to assist with:

Wi-Fi connectivity issues.
Software setup and configuration.
System troubleshooting and operational questions.

Support is provided remotely and is intended to help you resolve issues quickly so your machine can be fully operational.

Installation and Placement Support

We also provide guidance related to physical setup, including:

Proper machine placement.
Alignment and leveling.
Bolting and securing recommendations based on location requirements.

While VMFS USA does not provide on site installation services unless explicitly agreed upon in writing, our team is available to offer clear instructions and best practices to ensure proper setup.

Customer Responsibility

The customer is responsible for ensuring the installation location meets all local regulations, electrical requirements, and safety standards. Any modifications to the site, including electrical outlets, network access, or structural changes, must be completed prior to delivery.

Commitment to Success

Our goal is to ensure your vending machine operates smoothly from day one. With comprehensive documentation, easy to use technology, and responsive support, VMFS USA is here to support you throughout the shipping and installation process so you can focus on running your business with confidence.