Return and Refund Policy

1. Overview

At VMFSUSA.com, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. This Return and Refund Policy outlines the conditions under which returns and refunds are accepted, as well as the steps you need to follow.

2. Eligibility for Returns

Time Frame: Returns are accepted within 30 days of the delivery date.
Condition: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
Non-Returnable Items: Certain products are exempt from being returned, no exceptions apply. Non-returnable items include:
- Custom-made or special-order items
- Items that have been used or installed
- Items not in their original packaging
- Software or digital products that have been downloaded or activated
- Final Sale items, as marked

3. Return Process

Initiating a Return: To start a return, please contact us at [email protected] with your order number and a brief explanation of the reason for the return. We will provide you with instructions on how to proceed, including a Return Authorization Number (RAN).
Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (e.g., incorrect or defective product). Shipping costs are non-refundable.
Return Packaging: It is the customer’s responsibility to ensure that returned items are packaged securely to prevent damage during transit. VMFSUSA.com is not liable for items that are lost or damaged during the return process.

4. Inspection and Refunds

Inspection: Once your returned item is received, we will inspect it and notify you of the approval or rejection of your refund.
Refund Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Partial Refunds: In some cases, only partial refunds are granted (e.g., items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error).
Store Credit Option: In certain cases, we may offer store credit as an alternative to a cash refund.

5. Restocking Fees

A restocking fee of up to 15% of the purchase price may apply to certain returns. This fee will be deducted from your refund. Restocking fees do not apply to returns due to our error or defective products.

6. Exchanges

Exchanges: If you need to exchange an item for the same product, please contact us at [email protected]. Exchanges are subject to product availability and may involve additional costs.

7. Damaged or Defective Products

Reporting Damage: If you receive a product that is damaged or defective, please contact us immediately at [email protected]. We will arrange for a replacement or refund at no additional cost to you.
Retention of Packaging: Please retain all original packaging and documentation for any damaged or defective products, as this may be required for the return process.

8. Refund Processing Time

Processing Time: Once a refund is approved, it may take up to 10 business days for the refund to be processed and reflected in your account. The exact time frame may vary depending on your payment provider.

9. Return of Promotional Items

Bundled Promotions: If a return involves a product purchased as part of a promotion or bundle, all associated items must be returned to receive a full refund. If one part of the bundle is kept, the refund will be adjusted accordingly.
Free Gifts: Free gifts or promotional items received with a purchase must also be returned if the main item is returned, or the value of the gift will be deducted from the refund.

10. Customer Responsibility and Liability

Damage During Return Shipping: The customer is responsible for ensuring that returned items are packaged securely and protected from damage during shipping. VMFSUSA.com is not liable for items that are lost or damaged in transit during the return process.
Ineligible Returns: Items returned without following the proper procedure (e.g., without a RAN, outside the return window) may be rejected and returned to the customer at their expense.

11. Contact Information

For any questions or concerns about our Return and Refund Policy, please contact us at:

Email: [email protected]
Mailing Address: VMFS USA
10792 SW 24th St
Miami, FL 33165
Florida, USA